Support Worker

POSITION SUMMARY

Reporting to the FCSS Manager, this position is responsible for providing a range of homemaking tasks and practical services that support clients to live in their own home with as much independence as possible. This position provides respite care relief including recreation and social opportunities with the client. This position works closely with municipal staff, agencies, community organizations, and the public including client family members.

WORK RESPONSIBILITIES

Program Administration

• Maintain records including timesheets, billing, and home support and respite care plans
• Notify the client of any changes to the schedule with at least 24 hours’ notice
• Inform the FCSS Manager if a replacement worker is required
• Ensure confidentiality is always observed regarding information relating to clients
• Attend any training opportunities or meetings arranged by Hinton FCSS to enhance skills
• Undertake additional administrative duties as required

Program Delivery

• Provide homemaking support to the client in accordance with the client’s home support plan and errand running plan
• Provide support in installing the Lifeline Monitor based on client’s request and the Individual Supports Coordinator’s/FCSS Manager’s direction
• Provide support and assistance for practical household duties and errands such as laundry and household management. Typical tasks would include, but are not limited to:
• Shopping for clients to buy groceries and household essentials;
• Taking clients on errand runs to the bank, post office, appointments, etc.;
• Clean the kitchen (wipe counters, dishes, empty garbage, mop floors, wipe outside cupboards/fridge/stove, etc.);
• Meal preparation
• Clean bathrooms (sink, tub, inside/outside toilet, mirrors, mop floors, empty garbage);
• Living Room/Dining Room (vacuum, dust, polish, tidy);
• Bedrooms (vacuum, dust, change/make beds, tidy);
• Walls (spot clean);
• Windows (inside only);
• Hallways/Entryway;
• Laundry (sort, wash, dry, iron if requested, put away).
• Provide respite care to the client in accordance with the client’s respite care plan
• Provide support and assistance with recreational and social opportunities in the community. Typical tasks would include, but are not limited to:
• Transporting clients to social and recreational locations
• Providing meaningful social and recreational activities with the client in the house and outside the house
• Report any concerns about client health and safety to the FCSS Manager

QUALIFICATIONS

• Minimum age of 18 years
• High School Diploma or GED
• Completion or working towards Health Care Aid (HCA) Nursing Attendant Certificate and/or Respite Care courses/certificate is preferred
• Experience in providing support and care to seniors and adults with mobility challenges and/or developmental delays
• Working knowledge of computers and systems, and Microsoft Office Suite
• Valid First Aid and CPR Certificate
• Completion of the Safe Food Handling Certificate
• Maintaining current immunizations is strongly recommended
• Satisfactory background screening is required for this position including a Criminal Record Check, Vulnerable Sector Check, and Child Welfare Check
• A Class 5 Driver’s License with a satisfactory Driver’s Abstract
• Use of personal vehicle and proof of liability insurance required

SKILLS & ABILITIES

• Demonstrated ability to provide exceptional customer service with a diverse population
• Be caring and compassionate to the client’s needs and well-being
• Exceptional interpersonal, critical thinking, and communication skills
• Exceptional verbal and written communication skills
• Maintain a high level of confidentiality in all interactions
• Proven organizational skills
• Complete required documentation consistent with policies and procedures
• Demonstrate a commitment to continuous training and professional development opportunities
• Able to work independently
• Proven organizational skills

WORKING CONDITIONS

Details pertaining to the physical demands of the position can be found in the Physical Demands Analysis and Job Hazard Assessment with Health & Safety.

Hours

Able to work flexible shifts including mornings, afternoons, evenings, and weekends as required.

Physical Effort

Service provision to clients, including moderate lifting (up to 10 kg), sitting, walking, standing, pushing, pulling, reaching, driving, carrying.

Travel

Some travel to field sites within and outside the Town under various road and weather conditions. Must maintain alertness and respond appropriately using defensive driving skills in various conditions (traffic, weather, distractions).

Work Environment

Performance of duties entails meeting with a client at their home location. Significant exposure to the public in a service provision capacity.

HEALTH & SAFETY

Ensure the Town of Hinton health and safety policies, procedures, directives, and safe work practices are followed in accordance with the Occupational Health and Safety Actand Regulations.

SUBMIT APPLICATIONS/RESUME STATING COMPETITION NUMBER TO:

Jennifer Fidler

HR Assistant

Email: recruitment@hinton.ca

Town of Hinton

2nd Floor, 131 Civic Centre Road

Hinton, AB T7V 2E5

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Special accommodations will be considered upon request. The Town of Hinton thanks all applicants; however, only those selected for an interview will be contacted.

Job Type: Part-time

Salary: $27.72 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Expected start date: 2024-04-01