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Form of workSystems Analyst On behalf of our client in the Consulting Sector, PROCOM is looking for a Systems Analyst. Systems Analyst - Job Description
- Implement applications to support projects, departments, organizations or corporate services
- Translate business requirements into systems design and technical specifications
- Analyze and recommend alternatives and options for technical solutions
- Analyze business requirements, perform feasibility studies, provide costing estimates for
- options analysis, map interdependencies, and produce the required functional and technical
- specifications or process re-engineering recommendations
- Provide system expertise to both functional and technical teams to ensure effective
- integration of solutions across the application(s)
- Provide application support to end-users by troubleshooting and correcting issues, providing
- training, and reporting to management
- 1+ year experience in remedy development (remedy AR system workflow such as Active links, filters, menus, forms, escalations etc.) in recent years
- 1+ year experience – Hands on Building Service request using DWP Catalogue (SNOW Equivalent – End user portal)
- If ServiceNow – Understanding of Digital workplace catalogue and Digital workplace
- Developing CMDB solution (i.e. class structure, concepts of reconciliation and normalization), If service now (concepts for class, reconciliation etc.)
- Ability to understand customer integration needs and developing in following areas
- Ticket brokering using SOAP and RESTAPI
- Design Data load for foundation and or CMDB – understand Atrium Integrator (previous experience developing is desirable)
- 3+ years of experience in configuring all OOTB functionality of the Incident, Problem, Change, – including foundation data, assignment rules, templates etc.
- Ability to do requirement analysis in ITSM modules
- For Saas & onPrem container projects: Container platform (Kubernetes, Openshift, AWS), Jenkins & related experience is preferred
- HDM experience is preferred
- Understanding RSSO (Remedy Single Sign On) capabilities is preferred i.e. SAML, OAuth
- Chatbot and agent chat familiarity is preferred
- BWF (Business workflow) familiarity is preferred
