Technical Account Manager, Cls

Caframo Lab Solutions (CLS) is looking for a Technical Account Manager to join our team! In this full-time position, you will work closely with a highly motivated technical and supportive team to perform laboratory account management, support, and customer service.

If you are looking to work for a truly GREAT company that provides opportunities for growth, career development, and training, Caframo has the opportunity for you. We believe that quite separate from compensation, Caframo has the responsibility to foster a workplace where each person finds fulfillment every day and enjoys the company of the people they work with – known to us as the “Caframily”. Take the next step toward a rewarding career and be a part of a team that embraces inclusivity and teamwork. If you have the skills and qualifications and want to work for a great team, come join the Caframily today!

Compensation: $60,000 - $84,000 per annum inclusive of full benefits after 3 months

Who we are:
Since 1955, Caframo has been a privately-owned Canadian manufacturer and has grown to a team of over 140 employees. We are a global supplier and world leader in marine products and stirrers, and thermoelectric technology. We continue to expand our presence in other markets including home comfort and off-grid solutions. We develop and manufacture our products right here in Canada, along the picturesque shoreline of Colpoys Bay, in the municipality of Georgian Bluffs. View the calming turquoise waters of Georgian Bay every day as you come to work and spend your off hours enjoying the tranquility of working where you play.

Our Core Values:

• We always do the right thing, right now.
• We work together to achieve success.
• We know what it means to do a good job, and that is what we do.
• We get the most every day for the customer and for Caframo.

What else?

Comprehensive Benefits Coverage including Health and Dental – because we care about our employees and their families.
RRSP Matching – up to 2% of your annual earnings.
Training & Development – we focus on individual development plans, helping our employees to grow in their current roles and beyond.
Free Healthy Snacks – provided every day.
Flexible Work Schedule – finding a schedule that works for you and the business.
Annual Charity Committee – an opportunity to get involved in supporting a local charity organization.
Celebratory & Camaraderie events – have fun and engage with your fellow colleagues.
Environmental Stewardship – our commitment to reduce our overall carbon footprint.
Social Responsibility – donation and sponsorship program to support local organizations.

What You Will be Doing:

Key responsibilities are defined below:

• Channel Management: Generate business, seek new opportunities relative to strategic objectives and goals.
• Distributor Account Management: Build relationships, create plans, provide insights for pricing and forecasts.
• Distributor Sales Rep Educating: Provide knowledge (product markets and customers) and develop Caframo brand awareness to gain business when customer opportunities arise. Train, inform, coach, assist – in person, by email, on social media platforms.
• Expand the number of relationships within each account.
• Build base of End User Customers: Seek knowledge through customer service. Solve problems, gain product applications, provide technical support: sales and reverse flow.
• Maintain databases of knowledge: CRM – log calls, create contacts, applications, market language.
• Execute Tradeshows for End Users and Distributors: Pre-plan, attend, follow-up. Generate goals and track ROI.
• Collaborate with Marketing by providing best customer messaging for marketing initiatives, i.e. website content, newsletters, product data sheets.
• Assist in gaining VOC knowledge for product development projects.
• Keep current with competitor strengths and new industry entrants, identifying opportunities for Caframo’s future growth.
• Administer and run reports on business activities to make data-informed decisions.
• Be a product expert with the technical competency to operate and troubleshoot our products to gain sales, ensuring customers recommend our products to their industry colleagues.

What you bring:

• Post-secondary degree in science, business, engineering or a related combination or field of study or equivalent experience in a similar role.
• 3 to 4 years of experience in a technical account management role is considered an asset.
• A strong background in research and/or experience in a laboratory setting.
• Strong negotiating, influencing, and communication skills.
• Organizational skills to prioritize competing demands and meet deadlines.
• Learning agility with the ability to pivot and shift priorities as needed.
• Proven ability to develop and maintain effective relationships.
• Professionalism, reliability, and self-motivation.
• Trade show experience is an asset.
• Ability to travel throughout North America.

Applications submitted without a cover letter will not be considered.

Applications will be considered until the position is filled.

In compliance with AODA, Caframo, upon request, will provide reasonable accommodation during the recruitment process. If you are selected for an interview and require accommodation due to a disability, please notify us when we contact you. All applications will be treated as confidential and will be used for recruitment purposes only. Caframo is an equal opportunity employer.

Feel free to check us out at https://www.caframo.com/or follow us on Facebook (https://www.facebook.com/Caframo) or Instagram (@caframo\_corp).

COVID-19 UPDATE

Caframo’s top priority is protecting our employees, our customers, and our community during the COVID-19 pandemic. Safety protocols will be in place during the recruitment process. Caframo requires that new employees are fully vaccinated against COVID-19 as a condition of hire, subject to accommodations in accordance with the Ontario Human Rights Code.

Job Type: Full-time

Salary: $60,000.00-$84,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• RRSP match

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Georgian Bluffs, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Caframo requires that new employees are fully vaccinated against COVID-19 as a condition of hire, subject to accommodations in accordance with the Ontario Human Rights Code. Can you confirm that you are fully vaccinated?
• What are your salary expectations?

Work Location: One location