Address
Form of work
SalaryLocation:
Work from home.
Position Overview:
We are seeking a proactive and customer-focused individual to join our team as a Customer Care Representative. The ideal candidate will be responsible for providing top-notch support to our clients, training new customers, addressing inquiries, resolving technical issues, and ensuring a seamless customer experience.
The position will also involve assisting with quality assurance, documentation, and product design.
Responsibilities:
- Serve as the first point of contact for customer inquiries via phone and email
- Understand and troubleshoot customer issues related to our software products
- Provide timely and accurate responses to customer inquiries, maintaining a high level of professionalism and empathy
- Collaborate with the technical team to resolve complex technical issues
- Document and track customer interactions and issue resolutions in our CRM system
- Identify opportunities for product improvement based on customer feedback
- Assist in creating and updating support documentation and knowledge base articles
- Assist with quality assurance of new releases
- Assist with analysis and design of new product features
Qualifications:
- Excellent English communication skills, both written and verbal
- Strong problem-solving abilities and technical aptitude
- Customer-centric mindset with a passion for delivering exceptional service
- Ability to work independently and collaboratively in a fast-paced environment
- Prior experience in customer support or a similar role is preferred
- Experience with Microsoft Windows, Word, Excel, Outlook is required
- Experience configuring Windows, installing and uninstalling software
- Familiarity with Microsoft SQL Server is preferred
Education:
- Post-secondary education
Benefits:
- Competitive salary plus bonus
- Paid vacation
- Work from home
- Opportunities for career growth and development
- A dynamic and inclusive work environment
- Company-sponsored events and team-building activities
Job Type: Full-time
Salary: $50,000.00-$80,000.00 per year
Benefits:
- Paid time off
- Profit sharing
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
