Technical Service Representative

Wilmot Technologies is an information technology company servicing southwestern Ontario. We are currently seeking a full time Technical Service Representative. In this role you will work as part of team to support and service our customers including: scope specifications, help desk, technical support and integration with customer installations. This role requires you to have a valid driver’s license, and your own vehicle as there is traveling to client sites. If you are an innovative creative thinker, with excellent communication and organizational skills, then this may be the job for you.

Responsibilities and Duties

• Integrity - open and honest in all interactions; maintains confidence and trust
• Communication skills - speaks and writes clearly
• Interpersonal skills - friendly, builds relationships and trust
• Collaboration skills - works well with others; take responsibility for team success/failures
• Facilitation skills - defines goals and objects; maintains focus; ensures results
• Organizational skills - able to plan and manage various projects and activities; multi-task
• Ownership and initiative - self-starter and finisher, drives projects and tasks to conclusion
• Judgment - able to act decisively, but ask for advice and assistance when needed
• Professional - always represents self and company in a positive manner
• Mature - deals well with change, stress, and frustration
• Given the small team size and open plan work style, better than average communication (both written & oral) skills are essential.

Qualifications and Skills

• Operating Systems: Windows
• Knowledge of different browser, platform and design constraints
• Understand infrastructure such as security, server, network
• Ability to troubleshoot problems and find workable solutions
• Technology services industry and/or technical support experience considered an asset
• Knowledge of all Microsoft® Windows Operating Systems
• Knowledge of the majority of Microsoft Server Operating Systems.
• A strong understanding of LAN’s, Intranets and the Internet.
• Demonstrated ability to work independently and prioritize effectively.
• Excellent communication and interpersonal skills are required.
• Must have the ability to learn new technology quickly, excellent attention to detail, strong time management skills and be a self-starter

Job Type: Full-time

Salary: $22.00-$26.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Technical Support: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 2024-01-19
Expected start date: 2024-02-05