Truck Centre Service Advisor

We are seeking a highly motivated and customer-oriented Service Advisor to join our Truck Centre team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will be to be the liasion between the technician and customer. Through scheduling appts, communicating concerns to technician, and explaining technician findings to the customer.

We are looking for someone who has experience working with heavy equipment and medium duty vehicles. Our ideal candidate will benefit from working in Carleton Place and saving themselves the long drive into the city!

Duties
- Greet customers and assist them with their service needs
- Provide accurate estimates for repairs and communicate them to customers
- Schedule appointments and manage the service department's workflow
- Coordinate with technicians to ensure timely completion of repairs
- Process payments and handle cash transactions
- Maintain customer records and update service history
- Resolve customer complaints or concerns in a professional manner

Requirements
- Previous experience in a customer service role, preferably in an automotive dealership or truck repair shop
- Strong communication and interpersonal skills
- Knowledge of automotive repair and maintenance procedures
- Ability to accurately assess vehicle issues and provide recommendations for repairs
- Proficient in cash handling and basic computer skills
- Excellent organizational and time management abilities

If you are passionate about providing exceptional customer service, have a mechanical background, and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Service Advisor and contribute to our commitment to delivering top-notch automotive services to our valued customers.

Hours: 9 am - 6 pm Monday-Friday

Great benefits!

RRSP Matching up to $2000 after the first year.

Job Type: Full-time

Salary: $65,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Schedule:

• Monday to Friday

Experience:

• Service Advisor: 1 year (preferred)

Licence/Certification:

• G Drivers License (required)

Ability to Commute:

• Carleton Place, ON K7C 0A9 (required)

Work Location: In person