V.I.P. Services Representative

At Caesars Windsor, it is our mission to create the extraordinary ! One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don't perform magic, we create it with excellence ! At the core of our mission and vision are three powerful values that set the tone for everything we do. Those values are Blaze the Trail; All in one Service and Together We Win.

Job Summary:
Reporting to the Manager, Casino Marketing, Windsor Casino Limited, the VIP Services Representative will provide customer service to guests and assist the Player Development Department in operational areas including host office, and gaming floor.

Duties:

Maintains a presence and assists VIP guests in the VIP services office as required.

Participates in special events and promotions as needed. Promotes upcoming events to patrons; issues VIP Player Cards; assists with VIP Event registration; reserves hotel and dinner reservations;

Uses sound judgment and makes decisions in accordance with established comp and expense guidelines; gathers information from guests to assist in maintaining relationships with clientele and inputs applicable information into SMART, CMS, LMS and other systems as required; handles difficult guests and situations in a calm, professional and prudent manner; anticipates, responds to and consistently meets or exceeds the needs of guests; informs guests of applicable promotions and/or special events that they qualify for; promotes Caesars Rewards and the benefits of consolidating play within the Caesars Brand.

Qualifications:

Equivalent to a High School Diploma. Ability to communicate effectively, both verbally and in writing.

Minimum two years experience in a casino/hospitality environment related to Customer Service or experience deemed acceptable by Windsor Casino Limited.

Ability to obtain a Gaming Employee License.

Physical effort requiring manual dexterity is frequently required. (i.e. between 25% and 75% of time on the job)

The work position most commonly assumed by the person performing this job is prolonged standing or walking.

Must be able to work all shifts. and On call 24-hours

To view or apply directly to any available positions at Caesars Windsor, please visit careers. caesarswindsor.com

Applicants must be at least 19 years of age to work for Caesars Windsor.

Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.

Job Type: Full-time

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person