AddressADP is hiring a Workforce Manager (WFM) Consultant. In this position, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.
Act as functional and technical liaison between ADP and the client.
This is a client facing role, you will connect with clients directly, manage conversations, data collation, and perform necessary activities with the client for the migrations of projects. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Key Responsibilities:
- Perform workshops to gather information on the client’s requirements.
- Design and document the client’s solution including business requirements, interface specifications and any other specifications required according to ADP’s methodology and project scope.
- Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.
- Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
- Provide guidance to the client in preparing testing activities (test scripts, scenarios).
- Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
- Support training delivery.
- Support data migration activities like data cleansing, mapping and conversion.
- Ensure handover to client services following ADP handover methodology.
- Perform other related duties as assigned.
Experience:
- Strong experience in implementing UKG Workforce Central / Workforce Dimensions / ADP WFM.
- Demonstrated experience in an Implementation role.
- Experience working cross functional teams.
- Strong knowledge of Payroll, Human Resources of Time Management systems.
- Excellent communication (written and verbal) and presentation skills.
- Experience conducting training/solution walkthrough sessions.
- Ability to work autonomously as well as in a team environment.
Preferred Certifications / Qualifications:
- Tertiary qualification in a related field preferred.
- Completion of UKG Workforce Central / Workforce Dimensions or ADP Workforce Manager training.
- Technical role in an implementation, client service, or customer service environment.
- Advanced Microsoft PowerPoint, Excel, and Word skills.
Skills:
- End-to-end Implementation
- Results Accountability
- Process Improvement
- Risk Management & Compliance
- Project Management
- Stakeholder Management
- Reporting & Analysis
- Product knowledge
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