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Form of workJob Summary
Job Description
What will you do?
- Review various types of mutual and pooled fund investor transactions for errors from internal processing
- Review reports of trade rejections and provide explanation to internal partners as required
- Report errors, trade rejections and electronic transfer of funds issues within the internal data - base to capture data for reporting purposes
- Ensuring knowledge of client specific and departmental requirements are current
- Communicating effectively with all teams to establish relationships based on enhancing the overall client experience
- Supporting and assisting other members of the department as required during absences or periods of higher volumes
- Escalating to management issues that hinder meeting deadlines, impact client service; or have potential loss to the organization
- Message all accounts where unusual actions have occurred
- Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
- Communicate effectively with both internal and external client groups
- Work with Manager to update Desk Operating Procedures and other tasks as assigned.
- Strong technical and analytical skills in running/debugging various applications and macros.
What do you need to succeed?
Must-have
- Experience within Shareholder Services or similar multi-client mutual fund administration environment
- Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
- Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products
- Demonstrated ability to work successfully in a fast-paced, high stress environment
- Communicate effectively with both internal and external client groups
- Strong customer service skills
- Computer Literacy - Intermediate
- Sound technical and analytical skills in running/debugging various applications and macros including MS Office
Nice-to-have
- Proven track record in leading initiatives, managing cross-functional relationships
- Completion of IFIC Mutual Funds Operations Course
- Unitrax Recordkeeping System knowledge
- FundSERV knowledge
- Ability to read/write French is an asset
Job Skills
Additional Job Details
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