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SalaryACCOUNT SPECIALIST - REMOTE
OVERVIEW
Join our small dedicated National team as an Account Specialist! This full-time role is the primary business contact between producer partners and Circular Materials. This role will be focused on supporting producers as they file their extended producer responsibility/individual producer reports in time for their reporting deadline. As an Account Specialist, you will serve as an ambassador for the organization, interacting with key stakeholders daily, facilitating timely and accurate producer reporting while providing high-quality service.
Our team supports producers across the country, so staggered shift schedules are required to support producers in multiple time zones. Full standard service coverage spans between 8:30 am and 6:30 pm EST.
RESPONSIBILITIES
- Assist and support new and existing producers with registration to ensure they are compliant with their provincial recycling obligations regarding reporting requirements, deadlines, and changes.
- Build relationships with producers by providing exemplary customer service, managing producer communications via phone email and live chat, and continuously improving the producer experience.
- Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees.
- Ability to review submitted producer reports, analyze; interpret numerical data, and detect anomalies, to ensure reporting accuracy.
QUALIFICATIONS
- Minimum two (2) years of progressive customer service experience. Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships.
- Post-secondary education – ideally in Business Administration or Customer Service Management – is preferred or equivalent Account management experience.
- Bilingualism is an asset for this role (French/English).
- Detail-oriented with analytical and problem-solving skills, strong research capabilities.
- Interest in environmental issues and how businesses contribute to good environmental performance.
- Flexible, adapting to new and changing tasks and can multi-task in a fast-paced and changing work environment.
- Strong Excel skills and comfortable learning new online tools. Working knowledge of SAP would be an asset.
- Experience working in a call centre or in a similar office environment would be an asset.
About Us
Circular Materials is a national producer-led not for profit organization that supports producers in meeting their obligations under extended producer responsibility regulations across Canada. We are committed to building efficient and effective recycling systems to minimize waste, and ensure materials are reused again and again. Through the support of our founders and member producers, Circular Materials is implementing a national harmonized approach focused on improving recovery rates, meeting the needs and expectations of consumers, and protecting the natural environment. The team is currently working remotely.
For more information visit: http://www.circularmaterials.ca
Think you would be a good fit for ourAccount Specialistposition? We want to hear from you!
We thank all applicants for their interest. However, only those under consideration will be contacted.
Circular Materials is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, upon request, accommodation will be provided by Circular Materials throughout the recruitment, selection and/or assessment process to applicants with disabilities.
