Administrative Assistant

About the Vancouver Academy of Music

Founded in 1969, the Vancouver Academy of Music (VAM) is a non-profit institution that has been spreading a love of learning and musical excellence for generations of aspiring musicians. Minutes away from downtown in a traffic-calmed location, VAM is housed in a spacious facility with teaching studios, large classrooms, two performance halls, and the inspiring scenic backdrop of Vanier Park.

In addition to private lessons and class instruction, VAM students have the opportunity to engage with world-renowned visiting artists in masterclasses, exchange with national and international partners, and participate in numerous performance and competition opportunities. VAM’s fundamental purpose is to explore the transformative power of music through fostering an inclusive learning environment led by a team of devoted faculty with strong professional backgrounds.

Job Description

Reporting to the Director of Enrolment, the Administrative Assistant plays a vital part in providing exceptional customer support both in person and over the phone at VAM’s front desk. The incumbent will use their excellent communication skills, organizational abilities, and friendly demeanor to create a positive experience for VAM’s clients and visitors. Working hours are Tuesday-Friday, 10am-6pm and Saturday, 9am-5pm in person at the VAM facility. An integral part of the team, the Administrative Assistant will help ensure smooth operations and uphold VAM’s commitment to delivering outstanding service.

Responsibilities

• Serve as the front line of service in the office, assisting customers in person and by phone
• Maintenance of registration database, including data entry for enrolment and class lists
• Timely, courteous, and professional communication and conduct
• Process payments at the front desk
• Administrative support for VAM’s College/YACP Program including: organizing student graduation recitals, circulating class lists and schedules, coordinating student lockers
• Assist the Director of Enrolment in preparing payroll, enrolment and financial reports
• Communicating with parents, students and faculty regarding program status and class information
• Other administrative support as needed

Qualifications

• Outstanding customer service skills
• Excellent written and spoken communication
• Strong attention to detail
• Strong organizational skills with the ability to multi-task
• Proficiency in Microsoft Word and Excel. Proficiency in Microsoft Access an asset.
• Ability to work in a team environment
• Ability to reliably commute to the VAM facility
• Experience working in an educational setting an asset
• Music experience and/or knowledge an asset

Job Types: Full-time, Permanent

Salary: $37,000.00-$40,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Vancouver, BC V6J 4R9: reliably commute or plan to relocate before starting work (required)

Work Location: In person