Administrative Assistant - Ukrainian Speaking

This position will provide general reception desk and administrative support to ALL staff and clients at our Language Assessment Centre location in Mississauga and other Peel Halton sites as needed.

DUTIES & RESPONSIBILITIES:

• Assist assessment staff and provide front desk support at Language Assessment Centres.
• Attentively greet clients and visitors to the centre and ensure they are attended to in a timely manner
• Ensure that client phone messages are returned swiftly
• Schedule and monitor appointments using the HART System
• Confirm client appointments and reschedule appointments as needed
• Update client information in HARTs
• Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping, and document distribution in accordance with company policies and procedures.
• Kindly receive clients and respond to emails/phone calls in a positive and professional manner
• Actively refer client requests to appropriate staff
• Assist in the administration and monitoring of online assessments via web/portal

QUALIFICATIONS:

• Strong fluency in English, Ukrainian and other languages an asset
• Secondary education with training in office technology
• Knowledge of Achev and other programs relating to community and settlement programs in Peel & Halton regions
• Excellent communication skills, both verbal and written, to interact with a wide range of individuals in a variety of situations which often require tact, diplomacy and discretion
• Experience in customer service
• Good interpersonal skills, cultural sensitivity, problem-solving and self-managing organizational skills
• Ability to communicate in other languages is an asset
• Computer-literate with proficiency in MS Outlook, MS Office and databases such as HARTS and statistical record keeping
• Sensitivity to the diverse needs of adult learners and the multicultural community
• Provision of satisfactory Criminal Record Check required
• Must be able to work online/remotely as needed
• Available to work days, evenings and occasional Saturday shifts
• Reliable vehicle and willingness to work out of multiple designated sites an asset