Administrative Receptionist

Who we are:

The Hodgson Orthopedic Group provides custom prosthetic and orthotic treatment for patients in the Greater Vancouver area. Our staff pursue creative solutions to unique challenges. We strive to support our patients with integrity, so they are enabled to reach their goals and live life to the fullest.

The Prosthetic and Orthotic practice at Hodgson Orthopedic Group embraces traditional and modern technology to achieve the best outcomes for our patients. Our clinical research actively searches to find answers to challenges we encounter so we can use best practice evidence to guide our decision making.

Position Summary:

We are searching for a motivated team player to join our fast paced Coquitlam Clinic. You will be working in a collaborative environment to support our clinicians in the provision of care to patients requiring prosthetic and orthotic treatments. If you love helping people, this job is for you.

Our ideal candidate values finding passion in life and meaning in their work. They are intrinsically motivated to contribute their best work to drive our clinics’ success and patient experience. An individual with creativity and dynamic problem solving capacities will thrive in this role. The successful candidate will also be IT-literate and comfortable navigating our digital platforms within clinic operations.

Key responsibilities:

• Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, handle billing and ensure compliance to safety and patient experience standards by adhering to applicable guidelines at all times.

• Patient Care duties – Coordinate patient care through the clinic: checking in/out, prepping, escorting to treatment rooms, assisting clinicians when requested, answering questions, providing post-appointment service, monitoring the waiting room. Maintains complete patient records in the EMR, collects payments and schedules next appointment for patients at check out, i.e., cast and measure, delivery, follow up appointments.

• General duties. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

Must have requirements:

• Fluent in English
• High school diploma or the equivalent
• Customer service skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team
• Ability to analyze, problem solve and take initiative
• Accountability
• Able to work confidently in a technology driven work environment
• Follow HIPAA compliance and maintain patient privacy
• Able to assist patients with cognitive and physical disabilities

Desirable Experience

• MOA Education and or experience
• Experience with EMR systems and a good understanding of Funding Agency billing an assets
• Experience with Quickbooks

The successful candidate will:

• Embody the Hodgson Orthopedic Group’s culture
• Value the awareness of their own internal emotional state and its effect on others
• Be an empathetic communicator who understands sensitive topics
• Prioritize professionalism

Benefits:

• Extended health and dental benefits
• Employee pension plan
• Three weeks annual starting vacation

Job Type: Full-time

Salary: $20.00-$22.00 per hour

Expected hours: 37.5 – 40 per week

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Coquitlam, BC (Required)

Work Location: In person