Company

Banque LaurentienneSee more

addressAddressQuebec
type Form of workPart-time
salary Salary$35.1K–$44.4K a year
CategoryCustomer Service

Job description

    Montreal
    Customer service
    Part Time
    27013
    05 March 2024



Seeing beyond numbersTM
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.
You will support our customers in their daily transactional needs. You will also work in collaboration with the Consultants, Personal Services working in branch. You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health. As such, your mandate will be to serve customers calling their customer contact center and meet their needs.

Qualifications
  • Six months to one year of customer service and sales experience
  • Experience in a Call Center, an asset
  • Any other combination of training and experience deemed relevant
  • Talented in communication and interpersonal skills
  • Fluency in French and English* (oral and written)
  • Knowledge of another language an asset
  • Good knowledge of MS Office (Word, Excel, Outlook)
  • Ability to work simultaneously with multiple software and IT tools while communicating effectively with the client
  • Team spirit, sense of organization, courtesy, empathy and excellent customer service
  • Qualifications
Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.”

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

  • The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
  • Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
  • Work model: We prioritize a hybrid work model based on business needs.
  • Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
  • Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
  • Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
  • Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
  • Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.


We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.



Additional Details

Total: 16 hrs
Availabilities on Saturday and Sunday from 7:00am to 9:00pm


Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

#LI-MLP
#LI-Remote

Refer code: 2167585. Banque Laurentienne - The previous day - 2024-03-14 04:18

Banque Laurentienne

Quebec
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