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Form of workAdecco is actively seeking a highly motivated and full-time After Sales Operations Managerto join our client's team in Markham, ON.
The role entails managing customer relations, analyzing performance, overseeing inventory, budgeting, leading the technical team, and maintaining quality control. Collaboration with other departments and communication with company service divisions and headquarters are also key.
The ideal candidate should have a minimum of 3 years of experience in a similar role, with advanced computer skills, particularly in Microsoft Excel. They should be capable of analyzing and manipulating data to extract pertinent information and presenting it to senior management in an organized and easily understandable format.
If you're passionate about making a meaningful difference and excited to become part of a vibrant team, don't hesitate to take advantage of this opportunity and apply now!
Location: Markham, ON
Job type: Full-time | Permanent
Duties and Responsibilities:
Build and maintain strong relationships with customers and end consumers
Deal with dissatisfied customers and manage complaints
Review monthly warranty, repair, parts sales, and profit performance
Prepare reports and presentations for senior management with recommendations for improvements
Responsible for the creation and maintenance of parts items and data within the company’s Product Information Management and ERP systems
Responsible for the ordering of parts inventory
Prepare reports for Parts Usage, Parts Inventory, Repair Activity
Create and maintain departmental revenue and expense budgets
Ensure the technical operations department achieves targets
Lead, manage, and motivate. Cultivate positive interactions with other departments
Delegate work to and support the team of technical watch makers to achieve their goals and direct them on day-to-day enquiries
Manage the work separation of all incoming repairs
Responsible for department payroll time sheets, time off requests, etc.
Responsible for service review of quality control process
Interact and communicate with relative company service departments and corporate headquarters
Qualifications & Skills:
Minimum 3 years’ experience in a comparable role.
Advanced computer skills are necessary. Microsoft Excel is very important.
Ability to analyze and manipulate data to retrieve relevant information and present to senior management in an organized and easy to interpret manner.
Technical aptitude for product assessment.
Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.
Excellent language and communication skills, both verbal and written are vital, the ability to articulate clearly is a must. Fluency in French would be an asset.
Strong organization and time management skills with the ability to manage the team and meet many deadlines throughout the week and month.
This employee may interact with vendors, customers, and end consumers in person. A polished professional appearance and attitude is required to succeed in this role.
Comfortable interacting with, and fielding inquiries from senior management.
Must be able to create process and guidelines to make the department more efficient.
Understanding that there will be a need for overtime based on peak periods or project deadlines.
Must have a valid driver’s license, their own vehicle, and the willingness/ability to travel.
Don’t miss out on this After Sales Operations Managerjob in Markham, apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
