Appointment Coordinator

Do you have what it takes to join one of Canada's Best Managed Companies?

Sunshine Coast GM is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role for you!!

About the Role

Reporting to the Fixed Operations Manager, the Appointment Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.

Schedule: Monday - Friday 8:00 am - 4:30pm

Remuneration : $45k - $65k per year (depending on experience)

Benefits:

• Competitive Pay Plan
• Extended Health Care /Dental Benefits
• RRSP group program
• Employee Assistance Program
• TAG University - Leadership, Mentorship and Training programs

Primary Duties and Responsibilities:

• Efficiently help customers (internal and external) with the highest level of service
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians
• Generate service appointments by following the TAG's Retention and Business Development Program
• Service all allocated Sales/Service inquiries in a prompt and effective fashion
• Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
• Conduct after service follow up calls
• Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
• Assist in all mail out/email campaigns, i.e. draft mail out letters, follow up calls to campaign list
• Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls
• Establish and maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers and emails

Qualifications:

• Previous experience as an Automotive Appointment Coordinator is preferred but not required
• A proven track record of success in sales and customer service
• Excellent interpersonal and relationship-building skills
• Strong communication skills
• Excellent customer service skills with the desire to exceed expectations
• Computer skills with proficiency in Microsoft Office
• Valid Class 5 or 7 BC driver's license with a clean driver's abstract

About Us

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 13 major OEM brands through 11 dealerships located across British Columbia. We have been awarded theCanadian Automotive Industry Laureate Award for Business Innovationand have also been recognized as one ofCanada’s Best Managed Companies since 2017. Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

• Competitive pay in the automotive industry
• Career Advancement within the group
• Collaborative work environment

Are You Our Missing Piece? Apply Now!

Sunshine Coast GM is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.

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