Address
Form of work
SalaryUNLIMITED POSSIBILITIES AHEAD.
Position: Appointment Coordinator
Status: Full-Time
Dealership: BMW/MINI Langley
Department: Service
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
A Career at OpenRoad Means You’ll Enjoy:
- Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.
- Internal and external, training & development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
- Recognition and Engagement Events
- And more!
Your contribution:
- Contacting customers in the appointment cycle to schedule appointments when due.
- Handling incoming calls and e-mails for service appointments, and answering basic inquiries.
- Conducting after service follow ups and documenting customer feedback.
- Maintaining records using a computerized appointment system.
- Other duties as assigned by the Service Manager.
What it takes to be part of our dynamic team:
- 2 years of experience in a customer relations role, and possess well developed telephone skills.
- Attention to detail with strong organization skills.
- Computer skills (Microsoft Office/Excel) with ability to learn new programs.
- Ready to work in a fast paced environment requiring multitasking, and ability to work effectively against deadlines.
- Able to meet sales goals while maintaining high quality control standards.
- Interpersonal skills to effectively work with other members of the Service Department. Some knowledge of automotive equipment parts and accessories (Reynold & Reynolds experience is an asset).
Internal Candidates MUST apply by filling out the Internal endorsement form in SharePoint. Failure to complete the form will cause a delay in your application.
https://orag.bamboohr.com/careers/3919
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US!
We thank all those that have applied. Only those considered for the position will be contacted.
