Appointment Coordinator - Island Owl Mazda

ISLAND OWL MAZDA is growing again and we are looking for an Appointment Coordinator to join our team in our busy Vancouver Island location. Our ideal candidate has a passion for customer service, and a desire to grow with us! This will be a shared role with our North Island Nissan dealership, so working with both customer databases will be part of the role.

Responsibilities:

• Book and confirm service appointments
• Service follow up calls
• Track daily activities
• Communicate with parts department to ensure parts are available for booked appointments
• Service reminder calls
• Recall reminder calls
• Other various admin duties

Requirements:

• Excellent customer service skills
• Can work independently or as part of a team
• Professional manners on the phone

Wage:

• Depending on experience; pay range $20-$25 per hour

Benefits:

• Company events
• Extended health benefits

Experience:

• Customer service: 2 years (required)
• Automotive dealership: 1 year (preferred)

At Island Owl Mazda, we are in the business of helping clients from Campbell River and surrounding areas find the perfect new Mazda or pre-owned vehicle.

Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us.

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