Automotive Service Manager

Experience Nissan is looking for an experienced, driven person to fill our Service Manager role. The successful candidate will be familiar with all aspects of vehicle maintenance, can confidently lead a team with an encouraging demeanor, and able to make quick decisions.

About Us:

Experience Nissan is a proud member of the Olschewski Auto Group, an up and coming auto group. We are looking for people to grow with the company, as we are invested in improving our employees and promoting from within.

Your duties will include, but are not limited to,

· Provide exceptional customer service by explaining procedures and repairs as required to the customer, complete with accurate estimates

· Ensure high quality service and repairs are provided to customers

· Forecast goals and objectives for the department and lead the team to meet them

· Prepare and manage annual operating budget for the department

· Monitor the flow of work in the Service Department and intervene as required to ensure work is completed properly

· Comprehend, keep current, and comply with laws that affect service operations

· Keep abreast of new equipment and tools and recommend purchases

· Maintain service records and reporting procedures required by the manufacturer and general management

· Observe repair order trends

· Plan, analyze, and manage department finances through determining shop capacity, services in customer demand, and how department skills match customer requirements

· Establish processes and standards to ensure customer satisfaction and efficient operations

· Review completed jobs for quality control purposes

· Handle escalated customer complaints

· Hire, educate, motivate, and evaluate performance of service department staff

· Conduct meetings with department staff to review activities and concerns

· Ensure staff compliance with health and safety requirements

· Act as a liaison with factory representatives

· Other duties as assigned

Experience Nissan and Olschewski Auto Group are an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Salary: From $80,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• service advisor: 5 years (required)
• Customer service: 5 years (required)

Work Location: In person