Automotive Service Advisor / Manager

Responsibilities:
- Manage and oversee the daily operations of the Automotive Service department
- Provide exceptional customer service and ensure customer satisfaction
- Schedule and assign work to automotive technicians and Service Advisors
- Monitor the progress of repairs and ensure timely completion
- Maintain accurate records of service and repair orders
- Communicate with customers regarding their vehicle's status and any additional repairs needed
- Upsell additional services or maintenance packages to customers
- Handle customer complaints or concerns in a professional manner
- Ensure compliance with company policies and procedures

Experience:
- Previous experience in a similar role as an Automotive Service Manager or Assistant Service Manager or Service Advisor
- Strong knowledge of automotive repair and maintenance processes
- Excellent customer service skills with the ability to build and maintain relationships
- Experience working in a dealership environment is preferred
- Proven track record in sales and upselling services or products
- Ability to effectively manage a team of automotive technicians and Service Advisors
- Proficient in cash handling procedures

Skills:
- Strong mechanical knowledge and understanding of automotive systems
- Ability to diagnose vehicle issues and recommend appropriate repairs
- Excellent communication skills, both verbal and written
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize work effectively

If you are an experienced Automotive Service Manager looking for a new opportunity, we would love to hear from you. Join our team and enjoy competitive pay, benefits, and the chance to work in a fast-paced, dynamic environment. Apply now!

Job Types: Full-time, Permanent

Salary: $60.00-$100,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Tuition reimbursement
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus
• Signing bonus
• Tips

Experience:

• Service Advisor: 4 years (required)
• Customer service: 4 years (required)

Ability to Commute:

• East York, ON M4G 3V1 (required)

Ability to Relocate:

• East York, ON M4G 3V1: Relocate before starting work (required)

Work Location: In person