Full Time Automotive Service Advisor

Upper James Toyota is a family owned and operated dealership. We are part of the Parkway Motors Hamilton group. We take pride in having provided outstanding sales and service to the Hamilton Area for over 40 years.

We are currently looking for a full-time experienced,Service Advisor. Prospective candidates must have previous Automotive Service experience and outstanding customer service skills. We pride ourselves on great customer service, treating each customer with care.

As our Service Advisor you will be working with customers to schedule service work and communicate any additional services needed. You will also handle the administrative and customer relations aspects of service department operations. Your main responsibility is to ensure every vehicle is running optimally or that our valued client has been offered the necessary work in order to achieve this goal.

We Offer:

• Salary range between $55,000 -$70,000 earning potential
• Benefits package which includes Health, Dental, Life and Long-term Disability
• Reward high performance
• Great company culture
• Promotion from within
• A supportive management team

Job Duties:

• Greeting customers promptly, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking in to account the customer’s schedule..
• Handling customer complaints and maintaining high customer satisfaction standards
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed.

Qualifications:

• Minimum three years Service Advisor experience
• Ability to work in a team environment
• Ability to offer and up-sell value added service options to potential customers in an honest and ethical manner.
• Ability to multitask when dealing with more than one customer
• Previous Toyota experience as a Service Advisoris a definite plus!

Upper James Toyota is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.

Please submit your resume online, we request no instore visits or calls. Only qualified candidates will be contacted. Thank you in advance for your application.

#INHI