Automotive Service Advisor - Bank Street Mazda

S. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships:

Bank Street Mazda

The successful candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers. The successful candidate will know how to receive customers in a courteous and professional manner.

Essential Job Duties:

· Greet and welcoming of service customers and listens to their concerns

· Work with technicians to identify required maintenance and repairs

· Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services.

· Provide service recommendations to customers including estimating costs

· Ensure customer satisfaction meets company and manufacturers standards

· Strive to meet the department’s repair order production standards

· Other service related duties as required

Position Requirements:

· Minimum of 1 year of retail customer service experience. Automotive sector experience is a strong asset.

· Must have great customer service and listening skills

· Excellent communication skills and attention to detail

· Must have the ability to multi-task and work well under pressure

· Ability to manage warranty administration would be an asset

· Strong computer skill and Reynolds experience is an asset

S. Dilawri Automotive Group is the leading automotive retailer in Eastern Ontario with over 400 employees and 10 dealerships located in Ottawa. We pride ourselves on having the top performing dealerships for all our brands.

S. Dilawri Automotive Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $50,000.00-$68,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Automotive Service: 1 year (preferred)
• Retail Customer Service: 1 year (required)

Licence/Certification:

• Drivers License (required)

Work Location: In person