Bilingual Customer Experience Specialist - Eastern Standard Time Zone (Est)

With core values of Quality, Integrity, Service, Value, and Innovation, Wintergreen Learning Materials has leveraged these beliefs to become the leading supplier of education and childcare in the country for over 40 years. If you align with our mission to positively impact the learning of children in Canada Wintergreen is the right fit for you!

We have an immediate requirement for an experienced Customer Experience Specialist. If you are looking for an opportunity in a fast-paced, collaborative, challenging, full-time, permanent role within a well-established Canadian company, we would love for you to apply! This is a remote-working role.

A day at work looks like this:

• Supporting customers with absolutely anything they need—from product questions and returns/exchanges to unusual situations and special requests
• Amazing customers with your refreshingly positive attitude and helpfulness
• Fielding inbound calls with a winning phone personality that is friendly, professional and down-to-earth
• Using strong and enthusiastic writing skills to communicate with customers via chat and e-mail
• Building partnerships with customers and internal team members
• Developing knowledge of Wintergreen’s products and services to deepen your ability to offer effective solutions and exceptional customer support

Got the skills and experience? Here’s what we’re looking for:

• 2–3 years of customer service or industry experience
• Experience corresponding with customers through e-mail and social media
• Previous call center experience and “Live Chat” experience a plus
• Positive, customer service-oriented mindset
• Professional verbal and written communication skills and strong interpersonal skills in English & French
• Ability to process a high volume of inbound calls, emails and orders daily
• A tenacious problem solver with exceptional follow-through who won’t give up until a solution is found
• Experience with Microsoft Dynamics GP (an asset), Internet, Zoom, Office, Word and Excel
• Knowledge and familiarity with Wintergreen products and our website
• Ability to multitask in a fast-paced environment
• Excellent organizational skills
• Willingness to work closely with peers and supervisor in a collaborative work environment
• Self-motivated and an independent problem-solver with a dedicated work ethic
• High degree of independence as this is a remote working position
• Hours of work: 8 am - 4 pm EST (Eastern Standard Time)

Job Types: Full-time, Permanent

Salary: $22.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: Remote

Application deadline: 2024-03-04
Expected start date: 2024-04-15