Bilingual (French/English) Collections Agent (16563)

Amazing opportunities don't just happen! Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

Full Time Opportunities

Hybrid work environment (minimum of 2 days from office)

All equipment will be provided by us

Training and orientation conducted onsite from our Barrie office

*** You must be fully bilingual in both French and English to be considered

We are looking for Bilingual Collection Agents to join our team!

WHAT WILL YOU DO?

• Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer’s account information
• Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.
• Negotiate payment terms/arrangements if applicable
• Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.
• Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
• Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Notifies management of accounts needing additional attention.
• Ensures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards.
• Champion company core values and other company programs
• ·Other duties as assigned.

ABOUT YOU

• Bilingual in French and English (written and verbal)
• Previous experience in customer service is required
• Previous experience in a Collections role is preferred
• Experience in the finance or credit industry a plus
• Database skills a plus.
• Proficiency in Microsoft Suites including Outlook, Teams, Word and Excel is required
• Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic
• Excellent written and verbal communication skills are required

WHY WORK WITH US

• $21/hour, plus bonus potential
• Health & Dental Benefits available after an initial waiting period
• Discounted Corporate GoodLife Memberships
• Casual Dress Code
• Amazing work culture where you can learn and grow

WHERE ARE WE

55 Mulcaster St,

Barrie, ON L4M 3M3

We have offices across the Globe – Canada (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information

ABOUT US

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

CHECK US OUT FOR YOURSELF

Instagram: @bgocareers

Facebook & LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

Bill Gosling Outsourcing welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Salary: $19.00-$21.00 per hour

Work Location: In person