Collection Agent - Bilingual (Fr/Eng)

Adecco is currently hiring a full-time talented Bilingual Customer Collections Representative (FR/ENG) to work for our client, Porsche, a luxury automotive brand in Toronto, ON. In this role you will be responsible for ensuring that every customer's experience with Porsche is exceptional, ensuring their needs are met and their expectations exceeded.

Apply today if you are committed to customer loyalty and debt collection and become an integral part of our client’s customer service team!

• Pay rate: $33.65/hour

• Location: Toronto, ON (remote or onsite)

• Shifts: Monday to Friday | 9:000am – 6:00pm and occasional Saturdays. Occasional month end extended hours as needed

• Job type: Temporary | Full-time  | 1-year contract with the possibility of extension 

Qualifications:

• Collections experience is required

• University level education, College Diploma and/or equivalent work experience

• Experience 1-3 years of Customer Service and/or Auto Finance experience is preferred

• Efficient time management

• Proficient written and verbal communication skills in both English and French

• Works independently with an analytical approach and is solution-focused

• PC experience required (Windows, Word, Lotus, Outlook)

• Bilingual in French, preferably French Canadian would be an asset

• Must be legally eligible to work, and reside in Canada

Responsibilities:

• Customer Call Center – Provide quality and timely interaction with customers, dealers, and vendors during stated business hours

• Support the inbound shared email address and handle delegated and assigned tasks

• Responsible for handling lease end accounts within 120 days of maturity to ensure the timely return of the vehicle, payoff, or other options prior to the scheduled maturity date.

• Customer Remarketing – Provide support to establish final lease intent and remedy over-term lease accounts.

• Member Mobility Services – Digital Concierge’s will provide support to Porsche Drive subscription members, dealers and prospective members to maximize fleet utilization and operational efficiency (administrative support)

• Customer Operations  - Utilize the assigned limits of authority to mitigate potential legal and financial risks while maintaining high levels of customer satisfaction

• Provide professional and courteous assistance in daily business interactions with both internal and external customers, dealers, vendors, and outside organizations

• Audit / Compliance   – reviews and audits daily contracts submitted for funding by the dealer network for completeness, accuracy and quality

• Cures inaccurate funding packages and sources the root cause of residual, finance charge and/or itemization errors and coach dealers on corrective options

• Provides advanced dealer service and professionally resolves any issues related to dealer reserve/payment, documents preparation and state-specific taxation.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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