Collections Agent (Wfh)

Join our CP360 Family, today!

Who We Are:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Who are we looking for?

• Full-time Collection Agent to speak with customers on inbound / outbound calls to collect outstanding bills, resolve account delinquency by setting up payment arrangement / plan, follow up with customers on phone / Email, and comply with portfolio’s policies and procedures
• Candidate with prior collection experience preferred – able to meet and exceed performance goals
• Individual that thrives in a fast-paced and growth-oriented contact center environment
• Highly customer focused, willingness to assist customers with professional attitude
• Individual who possesses excellent communication, negotiation, and bridging skills
• Tech savvy and is comfortable maneuvering between multiple applications
• Decision-making skills and ability to troubleshoot issues with customers
• Has a high level of grit to overcome challenges and obstacles with the team
• Is a strong team-player, bringing in a high level of enthusiasm and energy
• Post-secondary school education or equivalent - Above the age of 18
• Fluent in English and active listening skills
• Data entry, good knowledge of MS Outlook and MS Excel
• Ability to pass a background check with a valid Government ID

** This campaign requires you to provide your own web camera, wired headset and hardwired internet at home. The equipment will be provided by the company which you are to pick up from our office the week before you start.

How We Value Our Team Members:

• A paid learning and development training program
• Medical and Dental Insurance
• Paid Vacation Time
• Referral Bonuses

Join the CP360 family today!

Follow us on:

Linkedin: ContactPoint 360

Facebook: ContactPoint 360

Instagram: ContactPoint 360

Twitter: ContactPoint 360