Address
Form of work
SalaryWe are 100% employee-owned, which is reflected in how we value our people and how we support them.
Here's what you can expect when you join our team:
1. Growth Opportunities in Finance & Accounting: At Wainbee, we offer a dynamic and evolving environment with abundant opportunities to advance in careers. As a valued member of our Finance and Accounting team, we are committed to nurturing your professional aspirations. By providing a diverse range of experiences working with various individuals and enjoy extensive networking prospects and enhancing their opportunities.
2. Competitive Compensation and Benefits: We value our employees and believe in recognizing their contributions. As aCollection Agent, you can expect a yearly bonus, employer-paid benefits, and a pension plan that includes an employer contribution as part of your compensation package.
3. Training and Support: We are committed to equipping our employees with the necessary tools for success. This includes comprehensive training, participation in leadership programs, and involvement in a variety of finance and accounting initiatives. Empower yourself to progress within our organization, ensuring ongoing learning and personal development and organizational culture.
- Title of Role: Collection & Credit Agent
- Location: Mississauga, ON
- Schedule:
- Hybrid- 2 days a week in office (Wednesday & Flex Day)
- Monday to Friday 8:30 AM to 5:00 PM (37.50hrs/week)
Responsibilities:
Collections
- Manage assigned portfolios, call customers for outstanding payments, and monitor customer accounts for discrepancies.
- Maintain detailed online documentation of collection efforts and correspondence with clients.
- Research and review accounts, considering payment habits, sales history, and previous collection measures.
- Implement industry best practices to resolve customer issues related to goods/services.
- Process credit card payments.
- Prepare regular and ad-hoc reports, recommend accounts for transfer to a collection agency, and assess customer solvency.
Customer Service
- Provide exceptional customer service to internal and external customers.
- Respond to inquiries, resolve issues, and offer guidance on credit-related matters in a timely and professional manner.
- Develop and maintain positive relationships with customers, sales teams, and other stakeholders.
- Collaborate with sales teams to understand customer needs and provide credit solutions aligned with business objectives.
To be considered for this position, candidates must meet the following requirements:
Education/ Qualification
- Minimum of 1 years’ working experience in customer collections with post-secondary education.
- Strong computer skills, especially in Microsoft Excel.
- Proficiency in using credit evaluation tools, software, and Microsoft Office applications.
- Experience with ERP (Accounting system – Sage, SAP, Oracle) D365 is an Asset.
Work Conditions
- Analytical skills and ability to think outside the box.
- Extended periods of sitting and speaking to clients over the phone.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent decision-making skills and ability to work independently.
- Strong communication and interpersonal skills for effective customer interactions.
If you have the passion to take on new challenges, APPLY NOW! We look forward to meeting you!
