Address
Form of workJob ID: 7371
Working Business Language: Bilingual in French and English (This role requires regular interaction with internal and external stakeholders across Canada. As such, the successful candidate must be fully proficient in French and English.)
Salary: At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees. The salary offered is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.The actual salary offered is expected to be in the range listed below, however candidates with salary expectations outside of the range are still encouraged to apply. The starting salary for this position is:
$58,000 - $78,000
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lloydminster, AB; Lethbridge, AB; Saskatoon, SK; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth,NS.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Reporting to the Manager, Group Insurance Administration, the Bilingual Group BenefitsService Specialist reviews escalated administrative, and claim inquires for further internal review and decisioning. Through the delivery of this role, the Bilingual Group BenefitsService Specialist will interact with field staff, Underwriters, and external customers to provide information and problem solve administrative and other general inquiries leveraging internal Group Benefit partners where necessary. This role requires you to be fully proficient in French and English as you will be receiving calls and opening claims for customers from multiple provinces across Canada including Quebec, Ontario and the Maritimes.
Job Responsibilities
- Acts as an internal Single Point of Contact for escalations and service resolution.
- Reviews administrative decisions escalated through our plan administration partner (Sponsor/Broker) and determines the appropriate handling method.
- Assists in developing and maintaining internal process manuals and decision documentation as well as administrative documents for plan administrators and business partners.
- Collaborates with other departments to ensure decisions impacting process affecting other teams are communicated along with providing any necessary resulting process change recommendations.
- Completes monthly invoices by preparing supporting documentation, reports, and receiving managerial sign off.
- Maintains a good understanding and knowledge of administrative and claims adjudication processes.
- Assists in the day-to-day administration of Group Benefit clients identified for special handling.
- Performs other duties as assigned.
Qualifications
- Bilingual (English and French) in reading, writing, and speaking.
- Post-secondary education in Business Administration, Human Resources, or another related field.
- Minimum three years work experience in the group insurance industry.
- Experienced in client facing customer service, resolving moderate to complex inquiries.
- Detailed understanding of group insurance principles.
- Strong Microsoft Office skills with an emphasis on Word and Excel
- Strong communication skills, with the ability to tailor communications for the intended audience including internal and external customers through written and verbal channels.
- Strong attention to detail with the ability to identify relevant information and potential impacts.
- Demonstrated ability to show initiative with strong problem solving and decision-making skills.
- Ability to work independently and in a team environment.
#LI-HYBRID
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company's goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today's challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
