Business Analyst - Pmo - Enercare Home And Commercial Services

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the benefits of in-person connection and collaboration with increased balance and flexibility. Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days. Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.

Role: Business Analyst
Status: Regular, Full Time
Reports to: Senior Manager Project Delivery
Division: Enercare Home and Commercial Services
Location: Hybrid - Markham

In this role, the incumbent, will partner closely with resources from Operations and IT to define project scope, facilitate business requirements and process documentation to effectively design and implement solutions and operating models. This resource will be responsible for ensuring that quality standards are adhered to and that projects are completed on time, on scope and on budget.

Accountabilities:

• Manages projects and/or strategic initiatives
• Facilitates business requirements gathering and process mapping sessions and prepares BRD and BPDs
• Partner with IT and Operations to closely monitor timelines and project cost to ensure adherence with approved project plans. Variances to plan will be documented, reported, and escalated if required
• Participates in QA testing and Operations Readiness testing
• Ensures that scope creep does not result by enforcing change management procedures
• Prepares and contributes to internal presentations related to project scope, timeline, activities, issues, budget, process and progress as required
• Manages project sponsor expectations
• Partners with project members to prepare project timelines, and assists with the determination of a project scope that is scheduled in manageable components
• Facilitates governance meetings to communicate progress, status, issues, assignments and escalations
• Responsible for communication and change management plans (i.e. the preparation of project communications, adoption strategy
• Partners closely with training team to develop training curriculum and supports training with Operations teams
• Escalates issues and risks to senior stakeholders to develop proper mitigation plans

Qualifications:

• Certified Business Analyst Professional (CBAPTM) preferred
• Strong Process Mapping and Visio skills
• 2+ years experience in Salesforce and/or SAP strongly preferred
• Solid understanding of software development life cycle models
• Ability to collaborate with customers and develop strategies and solutions of high business value
• B.B.A, B. Comm., or BS or equivalent experience is required
• Strong interpersonal skills including mentoring, coaching, collaborating, and team building
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.