Business Analyst

Our team voted and made it official! Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn't be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.
Read more about Us, Our People, and Our Culture here .
What do we do?
We empower governments to deliver exceptional citizen experiences
Clariti's government software helps North America's largest and fastest growing communities deliver exceptional community development, permitting, and licensing experiences online. Every day, our solutions help governments approve more permits for new homes, business licenses for entrepreneurs, and professional licenses for essential workers.
As of 2023, following Clariti's acquisition of Camino Technologies , a leading permitting and licensing software company serving small and mid-sized governments, our software is used by over 150 million people each day.
If you're interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here .
What will you work on?
Are you a curious learner? Do you like to solve problems, identify patterns and look for efficiencies to improve a business process? If so this could be the role for you!
Reporting to the Manager, Professional Services , we are seeking a Business Analyst who is an effective communicator and detailed planner. You will work on gathering requirements and translating them into an effective process within the Clariti Solution. You will work with a team dedicated to successful project implementations and delivering quality customer experiences. You should be comfortable and confident in navigating our platform, can maximize existing applications and integrate them into an existing business process, troubleshoot issues, and support implementations. You will support our product solutions packaged implementations, including contributing to refining the implementation journey and gaining a strong understanding of the Clariti software to support the implementations.
You will also be engaged in Clariti partner implementations by supporting or leading discovery and analysis workshops, constructing a strategy and proposed architecture, completing configuration, executing testing, and training. In addition, you will gain extensive experience in analyzing organization processes and converting business workflows to support business requirements.
As a Business Analystat Clariti, you'll get to:

• Perform business assessments to identify and document client requirements regarding Clariti Software products and functionality to ensure efficient software solutions for the client's needs
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, and other relevant changes using Clariti best practices.
• Configure and modify templates, workflows, users, roles and profiles on our platform
• You may serve as the Clariti Software expert for one or more existing clients, ensuring their requests and needs are captured and executed on
• Ability to organize, communicate and articulate the requirements to the customer and implementation team
• Maintain communication with customers and/or partners, and internal Clariti teams to overcome challenges and ensure design objectives are met
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and expense reports, and updating systems-related client activity
• Share best practices with Product Management, Technical Support, Sales and Marketing to enhance implementation methods and implementation value proposition of the company.

What you bring to the team?
Required Skills

• Four-year college degree or comparable work experience
• Hands-on configuration experience
• Able to interpret user requirements from current state to future state based on customer interviews
• Experience leading implementations with clients or working with partners/system integrators
• Experience working in Agile and other implementation environments
• A desire to provide industry-best customer experience!

Preferred Skills

• Salesforce.com Admin Certification with experience at other Salesforce consulting firms where you contributed to a new instance of Salesforce implementation and configuration
• Familiarity with multiple implementation standards and methodologies
• Understanding of data migration methodologies to assure the integrity of project data, including data extraction, storage, manipulation, processing and analysis
• Experience with data visualization tools such as Microsoft Visio and Excel.
• Domain knowledge in Public Sector (e.g. Community development, Business licensing, Permitting, Payment integrations)

The initial base salary range for this role is expected to be between $73k - $105k annually. Our compensation bands are based on various factors, including the labour market (as informed by our business stage and industry), job type and job level. Exact salary offers will be determined by factors such as the candidate's qualifications, experience, knowledge and skills.
If you have questions about compensation as we move through the process, we're happy to discuss further.
Why join Clariti?
Our Commitment to ED&I
At Clariti, we're on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We're working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we've been working on this? Reach out to our People & Talent team and we'd be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.
We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees' experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

• 100% 'remote-first' Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work. To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States
• Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST). Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences
• Competitive Total Compensation - we recognize the valuable contributions and hard work of our team, and reward them for it!
• Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 days of paid time-off (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
• Comprehensive Extended Benefits package - including coverage for medical, dental and vision - starting on day one!
• $500 Annual Wellness Spending Account - (prorated based on start date) for team members' personal health and wellbeing
• An Annual Professional Development budget, and high potential for growth and continuous learning
• Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
• Onboarding & Quarterly WFH budget - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
• Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.
Don't meet all the requirements but still interested in applying for an opportunity? We're all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn't a one-way path, if you believe you have the background needed to make an impact in this role, we'd love to hear from you.
If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we'll be happy to support you.