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Form of workIf you are committed to public service, enjoy collaborating with others, share our valuesand have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Calgary Transit Access (CTA) Operations Controller, you are responsible for the oversight and management of all CTA service, to ensure safe, efficient, reliable, and on-time operations for Calgarians with disabilities. This position manages day-to-day operations and are required to respond to and manage occurrences, delays, service interruptions, and emergencies in a safe and timely manner. Primary duties include:
- Respond to operator questions and concerns in a timely manner, responding to operator via two-way radio, phone, or MDT.
- Communicate with Passenger Agents on Teams or in person to manage customer concerns and other service issues.
- Review and schedule same-day trip requests within the daily budget. Reschedule trips in response to errors made on the day of service.
- Respond to and manage incidents including notifying emergency services, requesting Field Supervisors, coordinating replacement service, notifying internal and internal parties.
- Notify caregivers of incidents and inform customers who may be affected by the resulting delays.
- Document incidents, service interruptions, booking errors, and Operator concerns.
Qualifications
- A completed High School diploma or equivalency (i.e., GED) with job related courses in Business Administration, Human Resources, Management, Information Technology, or a related field.
- At least 5 years of related experience including 3 years in computerized work environment with data entry, operation and service planning, and scheduling software.
- Intermediate Microsoft Office skills (Word, Excel and Outlook).
- Knowledge of Calgary's transportation options.
- A valid Class 5 Driver's Licence (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending OR; a valid Graduated Driver's License (GDL) with no more than 4 demerits and no current suspensions or charges pending.
- Experience with Giro HOD is considered an asset.
- Experience serving people with disabilities is considered an asset.
- High level of customer service, strong communication and problem solving skills.
- Ability to work well in a team environment and manage multiple tasks while maintaining your composure.
- Ability to obtain a City of Calgary operator's permit
Pre-employment Requirements
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Pre-employment Drug Test:An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.
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