Call Center Representative

Job Summary:

As a Call Center Representative for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction.

Responsibilities:

Inbound Call Handling:

• Answer incoming calls from clients and potential customers seeking information about our translation services.
• Provide prompt and accurate responses to inquiries related to language pairs, service offerings, pricing, and turnaround times.

Order Processing:

• Assist clients in placing new translation orders, including gathering project requirements, language preferences, and deadlines.
• Verify order details and ensure all necessary information is collected for smooth project initiation.

Complaint Resolution:

• Handle client complaints or issues related to translation services professionally and efficiently.
• Investigate the root cause of complaints and work with the appropriate teams to implement corrective actions.

Qualifications:

• High school diploma or equivalent.
• Attention to detail and ability to ensure accuracy and consistency in translated content.
• Strong interpersonal skills and the ability to build rapport with clients from diverse cultural backgrounds.
• Ability to work efficiently in a fast-paced, deadline-driven environment.

Job Types: Full-time, Part-time

Salary: $23.10-$26.20 per hour

Expected hours: 20 per week

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Tips

Education:

• Secondary School (preferred)

Work Location: In person