Customer Call Center Representative

Leavitt Machinery is one of the fastest growing material handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth over the past 25 years.

Leavitt Machinery is an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses, including over 60 branches and 1300 employees. Venturis strategically invests in visionary and values-driven organizations, with expertise in acquiring and managing leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a friendly, energetic, and team-oriented Customer Call Center Representative to join our team as a remote employee in Canada. As the Customer Call Center Representative, you will be the first point of contact for our customers. You will be responsible for answering all incoming calls and obtaining the required information to ensure the call is routed to the appropriate person and department.

Essential Duties & Responsibilities

As the Customer Call Center Representative your key responsibilities will include:

• Answer all incoming calls, identify needs, and direct them to the appropriate person and department
• Provide timely and appropriate resolutions for all calls
• Track customer concerns, complaints, or inquiries
• Appropriately respond to questions and provide relevant information
• Respond to emails in a timely manner, if required
• Maintain a positive customer experience
• Adhere to company policies, guidelines, and standards
• Continue to upgrade personal knowledge of company products, departments and procedures to provide the best quality of service
• Liaise with various departments to keep abreast of department changes

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Minimum 2 years’ experience in a related discipline
• Must be proficient with Microsoft Outlook, Excel, and Word
• Excellent customer service skills
• Must be extremely organized and detail-oriented
• Strong interpersonal skills and communication skills
• Ability to multitask and manage conflicting priorities
• Ability to work with minimal supervision
• A self-starter and a team player

Benefits & Perks

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Extended health plan – 100% employer paid
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Wellness days
• Ongoing professional development opportunities

The base pay range for this role is: $45,000 per year.

This is a remote role based out of Canada.

Leavitt Machinery & Venturis would like to thank all applicants for their interest, however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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