Call Center Representative

Job Summary.
As a. Call Center Representative. to join our growing team. In this position,You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team.
Responsibilities.

• Respond to incoming calls and messages in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Handle customer complaints respectfully and professionally.

Requirements.

• High school diploma or GED certificate
• 1+ years of experience as an administrative assistant a plus
• Fast, proficient, and accurate typist
• Proficient with Microsoft Suite and common office equipment

Qualifications.
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.

Category

Agriculture, Forestry and Fishing Banking, Finance and Insurance Other