Call Center Representative

Job Overview:

As a Call Center Representative for our coffee roasting company, you will serve as the primary point of contact for customers, providing assistance, answering inquiries, and ensuring a high level of customer satisfaction. Your role will involve handling a variety of calls related to coffee orders, products, and general inquiries.

Responsibilities:

Customer Support:

• Handle incoming calls from customers regarding coffee orders, product inquiries, and general questions.
• Provide prompt and friendly assistance to address customer needs and concerns.

Order Processing:

• Process customer orders received via phone, email, or online platforms accurately and efficiently.
• Verify order details, including coffee selections, quantities, and shipping information.

Customer Feedback:

• Gather feedback from customers regarding their coffee experiences, preferences, and suggestions for improvement.
• Document customer feedback and share insights with the relevant departments for continuous improvement.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to handle a high volume of calls in a fast-paced environment.
• Positive and customer-centric attitude.

Job Types: Full-time, Part-time

Salary: $23.90-$27.40 per hour

Expected hours: 20 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Work Location: On the road