Clerk, Hotel Front Desk

Work setting

• Private club

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Address customers' complaints or concerns
• Type and proofread correspondence, forms and other documents
• Schedule and confirm appointments
• Prepare and submit reports
• Maintain records of stock, repairs, sales and wastage
• Maintain and manage digital database
• Greet people and direct them to contacts or service areas
• Work with minimal supervision
• Compile data, statistics and other information
• Perform data entry
• Order office supplies and maintain inventory
• Record and prepare minutes of meetings, seminars and conferences
• Work with the marketing department to understand and communicate marketing messages to the field

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Spreadsheet
• Internet
• MS Excel
• MS Windows
• MS Word
• MS Outlook

Area of specialization

• Business services

Additional information

Security and safety

• Bondable
• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
• Repetitive tasks
• Combination of sitting, standing, walking
• Walking

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Initiative
• Accurate
• Ability to multitask
• Quick learner
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Gratuities

Long term benefits

• Group insurance benefits

Other benefits

• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Subsidised public transportation