Front Desk Agent

Sooke Harbour House, an iconic establishment in Sooke, is set to reopen and is currently in search of key team members.

Join Our Team at Sooke Harbour House!

Are you passionate about creating and delivering exceptional hospitality experiences? Sooke Harbour House, a distinguished hotel located on Vancouver Island, is recruiting for all positions. As we embark on this new hiring phase, our team plays a vital role in the hotel's operations. We uphold the highest standards of care for our employees, viewing each team member as a valuable asset. Whether your expertise lies in guest services, housekeeping, culinary arts, or kitchen support, we are seeking individuals committed to working in a collaborative environment. If you possess excellent communication skills, a positive attitude, and a dedication to excellence, we encourage you to apply.

Benefits Include:

• Competitive wages
• Staff discounts
• A supportive and inclusive work environment
• Staff meals
• Extended medical and dental benefits
• Paid holidays
• Assistance in securing housing accommodations in the Sooke area if required
• The chance to work at a historically renowned hotel overlooking the Salish Sea
• A serene work environment with breathtaking water views, access to Whiffin spit park
• A caring and purposeful workspace
• Future growth opportunities in a family-oriented setting
• Emphasis on mental health and maintaining a professional yet supportive and inclusive atmosphere for employees

Sooke Harbour House in Sooke, British Columbia , is inviting individuals to join the exciting reopening team of this iconic West Coast property.

Executive Chef Melissa Craig, known for her award-winning tenure at Whistler's Bearfoot Bistro, has returned to her culinary roots at Sooke Harbour House. Alongside her is hospitality visionary Andre Saint-Jacques, assuming the role of Managing Partner, renowned for creating extraordinary guest experiences.

With a comprehensive renovation nearing completion, with its ocean-view dining room, lounge, kitchen, and bake shop, Sooke Harbour House is looking for individuals to be part of this relaunch.

Our commitment to well-being and tranquility prioritizes the health and quality of life of our staff, fostering empowerment, leadership, and a friendly camaraderie. We serve as a stepping stone for the upcoming generation, offering ample growth opportunities in a space that promotes relaxation and rustic luxury hospitality.

We are in search of passionate hospitality professionals eager to join our dynamic team, motivated by the challenges and learning experiences that come with launching a new property. You will play a pivotal role in a historical moment for Sooke as this boutique resort reopens its doors to the public.

This is a unique opportunity to be part of a significant milestone in Sooke's history, shaping a bright future for the hotel. Your contribution will be instrumental in the successful launch of this exciting new chapter.

Front Desk Agent

Responsibilities:

• Warmly greet and receive guests in a courteous and professional manner
• Efficiently and accurately handle guest check-in and check-out procedures
• Manage incoming calls and address guest queries promptly
• Offer information regarding hotel amenities, services, and local attractions
• Address guest requests and concerns in a timely and efficient manner
• Maintain cleanliness and organization at the Front Desk area
• Support with administrative duties including filing, data entry, and reservation coordination

Qualifications:

• Exceptional telephone etiquette and communication abilities
• Demonstrated dedication to providing superior customer service
• Proficiency in utilizing telephone systems and office machinery
• Previous experience in the luxury hospitality sector for a minimum 1 year is required
• Capability to handle challenging situations with composure and professionalism
• Keen eye for detail and strong organizational proficiencies

As a Front Desk Agent, you will serve as the initial point of contact for our guests. Your welcoming attitude, effective communication, and commitment to delivering outstanding service are instrumental in fostering a positive guest experience. If you possess a passion for hospitality and enjoy engaging with individuals from diverse backgrounds, we invite you to consider joining our team.

Please be aware that this role requires on-site presence at our hotel establishment and is not eligible for remote work.

We provide competitive compensation packages and avenues for professional advancement within our organization. Should you meet the outlined qualifications and find this position appealing, kindly submit your application via our online platform. We anticipate the opportunity to assess your application.

Job Types: Full-time, Part-time, Permanent

Salary: $21.00-$24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Luxury Hospitality: 1 year (preferred)

Ability to Commute:

• Sooke, BC V9Z 0T4 (required)

Work Location: In person