Client Care (Sales) Lead

About Us:

At Gus’s Pet Resort, we transform pet care into an exciting journey filled with exceptional service and sales success! We’re not just a pet resort; we're a dynamic team of pet enthusiasts who know how to turn wagging tails into satisfied customers. At our resort, every interaction is an opportunity, every pet is a VIP, and every day is a chance to create paw-sitive memories. If you’re passionate about pets and sales, we want you as our Client Care Lead!

Our team prides itself on having a culture of support and inclusion (dogs don’t judge, and neither do we), and offers growth and development to all employees.

Position Overview:

Calling all sales superstars with a heart for animals! As our Client Care Lead, you’ll lead our Client Care and sales team in providing outstanding service while driving sales through the roof. Your mission? To exceed sales targets, inspire your team to do the same, and ensure every client leaves not just happy, but eager to return. This role oversees both in-person and remote sales/booking staff who contribute to the client experience, and is responsible for internal marketing initiatives. Get ready to blend pet passion with persuasive prowess and make a mark in the world of pet care and sales!

Accountabilities:

This role is accountable for the overall team’s sales performance, which includes retention of existing clients and conversion/booking of new clients to utilize our services. Essential pieces of this role include

• Sales Leadership: Lead and mentor our Client Care team to deliver top-notch service and hit and exceed sales targets. Provide coaching, management, and support to help team members thrive in their roles, while instilling a sales-driven mindset in every team member.
• Exceptional Client Experiences: Ensure that every pet parent receives a warm, personalized, and memorable experience. Address client inquiries, resolve concerns, and foster lasting relationships.
• Team Collaboration: Collaborate seamlessly with other departments to ensure the smooth flow of operations and create a unified, customer-centric environment.
• Feedback Maestro: Gather and analyze client feedback to identify trends, opportunities, and areas for improvement. Implement strategies to enhance customer satisfaction and loyalty.
• Sales Strategy Stalwart: Develop and implement strategic sales initiatives, promotions, and events to drive revenue. Analyze sales data to identify trends and opportunities for growth.
• Process Optimization: Streamline Client Care processes, ensuring efficiency without compromising the quality of service. Implement best practices and innovative solutions to elevate our Client Care standards.
• Team Empowerment: Foster a positive and collaborative team environment where creativity, initiative, and dedication are recognized and celebrated.

Qualifications:

• Sales Prodigy: Proven track record in sales, in a B2C service or retail environment. Ability to meet and exceed sales targets while delivering exceptional customer experiences.
• Leadership Skills: Experience in team leadership with an ability to inspire, motivate, train, and empower team members to perform.
• Communication Maestro: Excellent communication, both written and verbal, skills. You can persuade, inform, and delight clients with your words.
• Tech-Savvy: Proficiency in computer systems, understanding of Excel, and willingness to learn and adopt new technologies into the team including but not limited to AI tools.
• Problem-Solving Pro: Ability to handle challenges with creativity and a smile, turning obstacles into opportunities.
• Marketing Know-how: social media and internal events help our clients and team to have fun, create community, and increase our sales. Previous knowledge or experience in marketing and/or social media is an asset.

Benefits:

• Tail-Wagging Compensation: Competitive pay which includes hourly base pay, monthly bonus pay based on hitting team performance targets, and tips, with room for both career and pay advancement for hitting and exceeding sales targets.
• Fun-Filled Environment: A workplace where fun is encouraged, creativity is celebrated, and every day feels like a pet party!
• Paid Time Off: Paid time off to ensure you have time to relax and recharge.
• Pet Perks: Discounts on our pet services and products, because our pets deserve pampering too!
• Career Growth: Opportunities for career advancement and professional development. We invest in your success.

If you’re a dedicated pet lover with a passion for exceptional Client Care and sales leadership, we invite you to apply! Join our family and help us create pet-tastic experiences. Please submit your resume and cover letter to apply!

Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Store discount

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay
• Tips

Experience:

• Sales: 3 years (preferred)
• Leadership: 2 years (preferred)

Work Location: In person