Client Service Administrator

This is a part time position that will require evening availability and some weekends between both our locations. Approximately 10-20 hours/week with room to grow.

About Us:

GymZone Gymnastics & Athletics continues to be Sudbury’s expert in gymnastics for over 55 years. With two thriving locations (Sudbury & Valley) we are always looking to grow and expand our amazing and dynamic team. We are proud to offer a supportive, team-oriented work culture where fun is apart of everything we do! We are a well-established professional recreational gymnastics and athletics facility with life-long development as our top priority. Our recipe for member success is the development of individual potential in gymnastics and athletic fitness, movement fundamentals, and - the key ingredient - maximum fun!

The Position:

GymZone Gymnastics & Athletics is looking to hire a part-time, friendly, enthusiastic Client Service Administrator. The successful applicant will:

• Ensure all staff are performing their roles to the best of their abilities and are acting in a professional manner
• Support the Recreational Director and Competitive Director in finding coaching replacements as required
• Coordinate child/teen/adult registrations for gymnastics, trampoline, go ninja, silks, school visits, day camps, inclusive programming which includes but it not limited to: taking payments, issuing receipts and recommending appropriate programs
• Deliver excellent customer service in-person, over the phone and via email
• Schedule birthday party staff and manage/re-stock inventory of party supplies (ex: tablecloths, garbage bags)
• Monitor class attendance and ratios to ensure continued growth and to identify and proactively resolve any issues
• Coordination of holiday and other event decoration set up as well as manage inventory of items
• Oversee completion of daily deposits and preparation of bank deposit
• Timely creation of session newsletters and populate bulletin board with monthly calendars and other relevant information for membership
• Review client accounts to ensure good-standing and resolve any past due amounts
• Assist with ensuring our online parent portal class information and schedule is current
• Communicate the need of office, facility or staff supplies
• Ongoing Membership data entry into Gymnastics Ontario
• Communicate all relevant information and program updates to social media and website manager
• Regular facility checks to ensure the entrance/washrooms are inviting and clean

Skills and Qualifications:

The ideal candidate would possess the following:

• Some post-secondary education in Business Administration, Commerce, Fitness Management or Sports Administration. Completion of degree or diploma not required but would be considered an asset
• Natural leadership ability and willingness to take initiative
• Excellent computer skills with class management software (Excel, Word, Canva, Google Suite, Uplifter)
• Exceptional customer service and promotional skills
• Polite and enthusiastic disposition (on phone and in person)
• Desire to work in a child-centric environment while professionally communicating with the adult demographic
• Organized, quick-learner with strong attention to detail
• Ability to work independently, as well as in a fast-paced team environment
• Self-starter with a willingness to grow in a small business environment

Feel you might be a great fit for the role? Submit a resume and cover letter today!

We would like to thank all applicants who take the time to apply; however, only qualified candidates will be contacted to schedule an interview.

Job Type: Part-time

Salary: From $17.55 per hour

Expected hours: 10 – 20 per week

Benefits:

• Company events
• Flexible schedule
• On-site parking

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Sudbury, ON P3A 1G3: reliably commute or plan to relocate before starting work (required)

Work Location: In person