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SalaryOur student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.
Job Description:
Length of term: 4 months (Summer 2024)
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
The Client Service Administrator is to handle client inquiries through direct contact and to provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client admin function. You will be required to handle day-to-day administration in a timely manner within service level standards.
What will you do?
Handle day-to-day administration of a block of business with various products in a timely manner within service level standards
Analyze and process transactions related to control accounts (suspense) daily to ensure they are current and accurate
Verify daily output and ensure corrections are completed on member accounts ( P & L)
Ensure all issues and complaints are escalated to the Client Service Specialist/Team Lead/Manager and are logged/acted on within 24 hours
Identify trends and patterns on inquiries/transactions to help optimize client efficiencies
Share client feedback or other issues with Client Service Specialist to improve processes and the relationship with the client
Track accurately all assigned work in the current management operating systems (ie: Changepoint, Ultera, visual boards)
Participate actively in team huddles/meetings and keep others informed and up-to-date
Strong initiative to ownership of work
What do you need to succeed?
Excellent PC skills, especially Excel
Accuracy and speed
Superior organization skills and the ability to multi-task
Ability to deal with high work volumes
Strong team player
Outstanding customer service skills
Excellent communication skills (both verbal and written)
Excellent interpersonal skills
What’s in it for you?
A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
An environment of continuous learning and improvement
A fast-paced, dynamic environment where you’re able to apply what you’ve learned to real-life challenges
We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada
The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.
Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Job Category:
Temporary EmployeePosting End Date:
28/01/2024
