Client Services Administrator

Adecco is currently hiring a temporary full-time Client Services Administrator in Richmond Hill, ON. In this role you will be responsible for supporting the Client Services group to ensure Client commitments are met. You will also be responsible for contributing to providing exceptional service to clients through administrative support. This role requires excellent interpersonal skills, high degree of accuracy and excellent communication skills.

• Pay rate: $26.00 - $27.00 /hour
• Location: Richmond Hill, ON
• Shifts: Monday to Friday | 10:00am – 7:00pm
• Job type: Temporary | Full-time | 6-month contract with potential of extension

• 4% vacation paid weekly
• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

• Working within a Client Services group and reporting to the Senior Relationship Manager the Client Services Administrator is responsible for supporting the Client Services group to ensure Client commitments are met.
• Contribute in providing exceptional service to clients through Administrative support.
• Work within the Client Services group to exceed established service standards, client satisfaction ratings and Net Promoter Score targets for their group
• Work with Senior relationship manager and Relationship manager within their group to ensure that jobs are processed accurately and provided to Operations for execution in accordance with the established business rules and process 
• Preparation of Affidavits of Mailing 
• Various other administrative duties or projects as assigned 
• Maintain a collaborative relationship with internal teams to support a positive client experience 
• Communication with internal stakeholders to build and maintain relationship that promote loyalty and growth
• Ensure that Client Satisfaction ratings and net promoter score targets for a specific region and/or Business Unit are met through timely and accurate execution of jobs. 
• Work with Senior Relationship Manager and Relationship Manager to ensure all billing for assigned clients is completed accurately and on time

• Must be legally eligible to work, and reside in Canada
• Data entry and administration experience
• Service related experience is an asset 
• Good coordination and communication skills
• Any experience in a production driven environment, specifically in the mailing space would be an asset
• Microsoft Office experience