Client Services Administrator

Job Description:

CGDB is seeking a dedicated and organized individual to join our team as a Part-Time Client Services Administrator. In this role, you will be responsible for managing client interactions and providing administrative support to ensure smooth operations within our organization.

Responsibilities:

• Serve as a point of contact for client inquiries and requests via phone and e-mail.
• Maintain accurate client records and databases, including updating contact information and client records.
• Coordinate appointments and meetings between clients and team members, ensuring schedules are efficiently managed.
• Prepare and distribute correspondence, reports, and other documents as needed.
• Assist with the onboarding process for new clients, including gathering necessary documentation and providing introductory information.
• Collaborate with internal teams to address client needs and resolve any issues or concerns in a timely manner.
• Assist with administrative tasks such as filing, data entry, and inventory management as required.
• Uphold company policies and procedures related to Client Services and confidentiality.
• General office duties to support the smooth running of CGDB

Requirements:

• Previous experience in a Client Services or administrative role essential.
• Strong communication skills, both verbal and written.
• Excellent organizational abilities with a keen attention to detail.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, Access).
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Professional demeanor with a customer-focused attitude.
• Flexibility to work part-time hours of Monday to Thursday 12pm-5pm.
• High school diploma or equivalent; additional education or certifications a plus.

How to Apply:

Interested candidates should submit a resume and cover letter detailing their relevant experience as well as complete the screening questions and quizzes. Applicants who do not do all steps will not be considered.

Join our team and contribute to our commitment to providing exceptional client service! We look forward to receiving your application.

Canadian Guide Dogs for the Blind is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We believe that diversity enriches our company culture and enhances our ability to serve our clients effectively. We welcome applications from individuals of all backgrounds, including those with disabilities and members of underrepresented communities.

We are dedicated to providing reasonable accommodations to
applicants and employees with disabilities and ensuring that everyone has the
opportunity to contribute their unique skills and perspectives to our team. If
you require assistance or accommodation during the application process, please
contact us to discuss your needs.

At CGDB, we celebrate differences and strive to create an
environment where all employees feel valued, respected, and empowered to
succeed. We are committed to building a workforce that reflects the diversity
of the communities we serve and encourage individuals from all walks of life to
apply for this position.

Join us in our mission to create an inclusive workplace where
everyone has the opportunity to thrive and make a meaningful impact. We look
forward to welcoming you to our team!

Job Type: Part-time

Salary: $24.38 per hour

Expected hours: 20 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Manotick, ON K4M 0T8: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-04-12
Expected start date: 2024-04-29