Csr - Customer Service Representative

Summary

Our Customer Service Representative is efficient and comfortable being a member of a team. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this position. The ideal candidate for this job is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position

Job Duties

· Answer and direct phone calls

· Work with Dispatcher to organize and schedule service appointments

· Create and send invoices to clients once services have been completed

· Receive and process payments

· Act as client liaison for all installation projects and ensure they understand the process and all questions are address for a smooth service experience

· Enter in all client warranty registration information for newly installed equipment

· Enter in all rebate and SPIFF information on newly installed equipment

· Oversee all post service follow-ups with clients to receive valuable feedback to make recommendations of improvement of Customer Service procedures

· Maintain contact lists to ensure all client contact details are accurate and up to date

· Keep current with ongoing changes and new technology and adapt accordingly.

· Perform all other duties as assigned or needed

Requirements

· High school diploma/GED

· Proven experience in a Customer Service role both in person as well as through other communication mediums (phone, email, text)

· Working knowledge of office equipment, like printers, fax machines, etc.

· Proficiency in MS Office (MS Excel and MS Word, in particular)

· Excellent time management skills and the ability to prioritize work

· Attention to detail and problem-solving skills

· Excellent written and verbal communication skills

· Strong organizational skills with the ability to multi-task.

· Possess a valid driver's license.

· Able to work well under pressure

· Able to deal with people sensitively, tactfully, diplomatically, and professionally

· Service Titan

Job Types: Permanent, Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift

Application question(s):

• How many years have you worked with Service Titan?

Education:

• Secondary School (preferred)

Experience:

• HVAC Customer Service: 5 years (preferred)

Work Location: In person