Customer Care Professional

Telpay, Canada's leading electronic payment solution provider, is seeking a Customer Care Professional to join our team — but not just any Customer Care Professional. We're in search of someone who will contribute to our mission of transforming how businesses manage their payments, knows how to create a positive first impression for all customers, provides exceptional Customer Care, and fosters a friendly work environment.

What You'll Do:

• Respond to Customer Inquiries: Be the first point of contact for our customers, offering timely and accurate responses to their questions, troubleshooting issues, and providing guidance on our payment platform’s features and functionalities.
• Provide Product Training & Support: Help customers understand our services through comprehensive training and support, ensuring they get the most out of our payment platform.
• Other duties as assigned

Skills and Qualifications:

• Customer Service Experience: At least 2 years in a customer support role, providing exceptional service and effectively handling customer inquiries.
• Communication Skills: Outstanding telephone etiquette, along with strong verbal and written communication skills, ensuring clear and professional interactions with customers via phone, email, and chat.
• Bookkeeping Knowledge: A good understanding of bookkeeping principles to enhance support for customer financial transactions.
• Accounting Software Proficiency: Familiarity with accounting software such as QuickBooks and Sage to offer superior customer assistance.
• Problem-Solving Ability: Capable of troubleshooting and resolving a range of issues, including technical difficulties, account setup, and transaction queries, while collaborating with the product and technical teams.
• Technical Proficiency: Skilled in MS Office, CRM, and similar customer service software, facilitating efficient customer service and resolution of inquiries.
• Adaptability: Able to excel in a fast-paced environment, managing multiple tasks and adapting to changing priorities.
• Language Skills: Bilingual capabilities in French and English are preferred.

Work Schedule: 9:00am to 5:30pm, Monday to Friday

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• Day shift

Education:

• Secondary School (required)

Experience:

• customer service: 2 years (required)

Work Location: Hybrid remote in Winnipeg, MB R3P 0Z6

Application deadline: 2024-02-16