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SalaryABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.
APPLICATION DEADLINE: March 13, 2024
TITLE:Customer Connections Support Student (S24-040)
DEPARTMENT: Customer Service
WORK LOCATION/OFFICE: Airdrie
STATUS: 30 Temp - Hourly
NUMBER OF HIRES: 1
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.
APPLICATION DEADLINE: March 13, 2024
TITLE:Customer Connections Support Student (S24-040)
DEPARTMENT: Customer Service
WORK LOCATION/OFFICE: Airdrie
STATUS: 30 Temp - Hourly
NUMBER OF HIRES: 1
Why Join Our Team?
At FortisAlberta, our employees matter. We work in a customer-focused and team-oriented environment where the safety of our employees and communities is paramount, our customers’ needs are a top priority and the reliability of their electricity service is critical. By joining the FortisAlberta family, you will become part of a collaborative and communicative culture, one that is respectful of our history, while focused on the future and the opportunities it brings. At FortisAlberta, we power Alberta communities and empower our people to do their best work.
At FortisAlberta, our employees matter. We work in a customer-focused and team-oriented environment where the safety of our employees and communities is paramount, our customers’ needs are a top priority and the reliability of their electricity service is critical. By joining the FortisAlberta family, you will become part of a collaborative and communicative culture, one that is respectful of our history, while focused on the future and the opportunities it brings. At FortisAlberta, we power Alberta communities and empower our people to do their best work.
What You Will be Doing:
As a Customer Connections Support Assistant Student, you thrive on providing high quality and accurate work. You will use these skills to ensure the quality of records and information flow associated with customer quotes for new services, account reconciliations and processing refunds is done successfully. You are an enthusiastic, hardworking individual with a positive attitude who can assist with administration requests for new service connections and will be instrumental in ensuring requests are handled within targeted timelines. In this role you will act as a champion for the FortisAlberta brand, committed to providing exceptional customer and stakeholder service.
As a Customer Connections Support Assistant Student, you thrive on providing high quality and accurate work. You will use these skills to ensure the quality of records and information flow associated with customer quotes for new services, account reconciliations and processing refunds is done successfully. You are an enthusiastic, hardworking individual with a positive attitude who can assist with administration requests for new service connections and will be instrumental in ensuring requests are handled within targeted timelines. In this role you will act as a champion for the FortisAlberta brand, committed to providing exceptional customer and stakeholder service.
FortisAlberta values the student experience. In this role you will gain four months of intensive, hands-on work experience, learning from our experienced leaders what it takes to power Alberta communities as you support our team.
Position Responsibilities:
- Create, record, and work closely with the experienced Support Team on incoming inquiries and quotation status of all new distribution services in the Customer Relations Management (CRM) system.
- Assist the Quotation Analysts with correspondence, customer letters, schedules and contracts associated with new service quotations and the overall quotation/application process.
- Investigate and resolve problems for CRM requests.
- Support Project Relations and assist customers with initial service applications for new and upgrade service to ensure the applications have all required non-technical information.
- Audit and research applicable quote letters to ensure accuracy of customer contribution information and application of appropriate investment levels.
- Follow up with customers to review project status or close cancelled or stale-dated requests.
- Transition refund records to electronic files
Success Will be Defined as:
- Displaying superior customer service skills.
- Demonstrate the ability to build relationships and work collaboratively as part of a large team.
- Be able to independently make decisions during high volume periods and under stressful conditions.
- Demonstrate well-developed communication skills.
- Have a proven track record in continuous improvement - challenging the ‘status quo’ and providing sound recommendations to improve processes.
What we are Looking for:
- Strong interpersonal skills, including the ability to build rapport and connections with key stakeholders and team members.
- Excellent customer service skills and ability to work independently and remotely.
- Excellent organizational and analytical skills.
- Exceptional communication and listening skills with the ability to meet Customer needs.
- Readiness to collaborate and work as part of dynamic team.
- An aptitude for forward-thinking and leveraging technology.
- Demonstrated ability in sound judgment, critical thinking & problem solving.
- Attention to detail with a commitment to accuracy.
- Has a general understanding of Microsoft Outlook, Excel, Word and PowerPoint.
Qualifications we are Looking for:
- Candidates must be currently enrolled in a Business Administration or equivalent program at an accredited post-secondary institution and planning to return to a post-secondary institution in a full-time capacity.
Special Conditions:
- Candidates being considered for this position may be subject to additional testing.
- This position will be hybrid, requiring work to be done both in-office and remotely.
TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"
We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.
If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com
