Customer Focus Quality Supervisor

Electrical Contacts Limited (ECL) was founded in 1970 in Hanover, Ontario as a manufacturer devoted exclusively to the production of contact materials. The Leadership Team continues to promote the concepts embodied in total quality management that our founder had originally embraced in the company’s earliest days. Product quality remains the key focus of the enterprise because contact materials are at the heart of our customer’s products and their success. The continual focus on product and system improvement has allowed ECL to grow its market share in the North American market and advance its position into the global marketplace.

JOB DESCRIPTION

Job Title: Quality SupervisorDepartment: Quality

Reports to: Quality Manager

Hours: 7am – 4pm Monday – Friday Location: North/South Building

JOB SUMMARY:

The Quality Supervisor achieves quality targets by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing ECL systems, policies, procedures in accordance with applicable legislation.

RESPONSIBILITIES:

• Supervise QA technicians.
• Be responsible for monitoring the performance of QA Tech team. (QA Tech by Leader standard work (LSW)).
• Develop, implement, and follow up QA Tech training interacting with training department.
• Review the daily success of the quality tool program inspection. (Interacting with master schedule, tool and die).
• Responsible to coordinate parts inspection priorities. (Interacting with master schedule & production).
• Attend the daily tactical operational production and sales (TOPs) meeting.
• Internal Quality Management System auditor. (Member team of QMS internal auditors).
• Support to quality management system coordinator/document control
• PPAPs (PFMEA, QCP, FAI, etc)
• Audit verification between QCPs, drawings, history cards for existing parts (annual calendar by operation)
• Ensures safe use of equipment and schedules regular maintenance with Maintenance Dept.
• Works hand in hand with Production and Engineering Depts. to troubleshoot issues on the floor.
• Problem solving lead (using proper quality tools)
• Attends Supervisor meetings weekly.
• Conducts employee performance appraisals.
• Completes and maintains employee orientation, training, and performance appraisal records.
• Investigates employee complaints and concerns.
• Resolves employee issues and brings to the attention of the Quality Manager and HR if necessary.
• Observes employee performance/behavior and rewards/disciplines when necessary.
• Approves/declines vacation requests.
• Approves/declines employee absenteeism forms.
• Other duties as assigned by Quality Manager

REQUIRED SKILLS AND ABILITIES:

• Must possess a grade 12 diploma or equivalent
• 1+ years of experience in Supervisory role within a manufacturing environment.
• 3+ years of experience in a Quality Assurance position
• Able to coordinate, manage and evaluate a quality shift
• Experience with Problem-Solving tools
• Strong working knowledge of ISO 9001
• Experience performing quality-related inspections and/or audits
• Experience with document control procedures
• Understanding of VDA quality standards is an asset
• Strong analytical/problem solving skills
• Ability to exercise independent judgment
• Significant use of memory
• Must be able to read, write and speak English
• Must possess basic math skills
• Possess basic level computer skills
• Able to input data into reporting system
• Able to interpret and develop Excel spread sheets
• Able to develop Word documents and use the Internet and Microsoft Outlook
• Able to manage confidential information

WORKING CONDITIONS:

• May include a hot/humid work environment
• Occasional lifting
• Eye and hearing protection may be required at times
• Walking, standing, sitting

Job Type: Full-time

Salary: $60,000.00-$90,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Education:

• Secondary School (required)

Experience:

• quality assurance: 3 years (required)
• Supervisor: 1 year (required)

Work Location: In person