Customer Sales And Service Representative

Position Summary:

28+ hours per week

Reporting to the Store Manager,the Customer Sale and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and Services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position cross-train in multiple functions of the store or site.

Key Accountabilities:

• Provide excellent customer service to UFA’s customers in a friendly and courteous manner.
• Make sure that sales leads are completed or transferred to an outbound sales representative.
• Ensure accuracy and efficiency with Sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments. Key holder responsibilities may be required.
• Assist with the accurate and timely shipping and receiving of products as assigned.
• Perform maintenance on inventory or cycle counts, as directed.
• Ensure that the store is clean, well-organized in compliance with UFA standards.
• Act as a keyholder when required.
• Assist in the eCommerce process as required.

Required Qualifications:

• Grade 12 diploma with 1-3 years of related experience. On the job training will be provided.
• Cash handling, computer proficiency, previous customer service experience required.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience considered an asset. In-house forklift certification provided.

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Application Instructions:

External Applications: Please send your cover letter and resume to careers@ufa.com and quote the posting number in the subject line.

Internal Applications: Please email your resumes and Complete Form – Application For In-House Position, posting number, and forward to careers@ufa.com.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.