Customer Service Advisor

All-Cleared is a reputable, and established industry-leading entrepreneurial firm, delivering high quality professional legal services for over 33 years.

With the support of a confident and happy team, All Cleared is able to make daily life-changing impacts on the lives of our clients and community. As we grow and pivot to offer more services and greater online engagement for our clients, we are looking for a dynamic and engaged person to add to our case management team.

Your experience and knowledge gained throughout your professional career are highly valued.

Position Overview:

We have an immediate full-time opening in our downtown Vancouver offices. Responsibilities include answering telephone inquiries, preparing correspondence and contributing to our custom CRM database. You will be liaising with government offices such as the Courts and the local police, RCMP, Parole Board, the US Department of Homeland Security and Canada Immigration Services.

Candidates must have excellent communication skills and be able to relay information with accuracy and confidence. Ability to work independently.

Our ideal candidate is confident and has a strong sense of initiative and an interest in learning about the industry. This person will be an effective and seasoned communicator with strong written and verbal skills. The chosen candidate can expect ample opportunities for growth and play a key role in a growing company's successes. This position offers the perfect opportunity for a talented and motivated person.

Specific Qualifications:

Strong organizational skills, attention to detail, ability to handle multiple tasks and prioritize effectively.

Excellent verbal communication skills with a clear and professional phone voice. Handle incoming calls professionally and courteously, addressing customer inquiries, concern, and requests. Ability to demonstrate empathy and the ability to remain composed and patient.

Proficient in using office software such as Microsoft Office, Adobe, CRM.

Effectively resolve customer issues, aiming for first-call resolution whenever possible.

Application Process:

If you are a motivated person looking for a full-time administrative role we encourage you to apply for this position. Please submit your updated resume.

Working Hours:

This is a full-time position, offering 40 hours per week.

Compensation and Benefits:

We offer competitive compensation based on qualifications and experience. As a full-time employee, you will also be eligible for certain benefits and a supportive work environment that promotes work-life balance.

First Year of Employment: Medical Plan including dental care, extended health care, vision care, annual vacation accrual.

After First Year: 2 weeks vacation, Costco card, 3 weeks vacation after 3 years of employment.

Supplemental pay types: Bonus pay

Work Location: In person

Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay
• Commission pay

Language:

• English (required)

Work Location: In person