Service Advisor

Position: Service Advisor

Position Type: Full time, Permanent

Location: Duncan, BC

Work Schedule: 40hrs/week

Position Overview

Velocity Truck Centres, Canada (previously P&R Truck Centre ) is looking for a top SERVICE ADVISOR for our Campbell River dealership who excels at creating a high-quality customer experience. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow.

Compensation Plan

• Competitive base wage.
• Accrued Vacation time
• Company-paid extended health coverage.
• Basic life insurance, disability, and wellness programs
• Employer RRSP matching plan

Primary Job Functions

• Greet customers, book appointments, write up work orders, and schedule repairs.
• Create estimates.
• Invoicing.
• Sell repairs and services recommended by the technician.
• Follow up with customers and keep them updated.
• Explain all work performed and charges.

Qualifications

• Great customer service both in person and over the phone, verbally and in writing.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks at once.
• Confidence using computer systems, writing reports and using scheduling tools.
• Self-starter and able to work in a fast-paced, detailed, and process-driven environment.
• Previous experience in the automotive or trucking industry is an asset.

P&R Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico and Australia. We value career growth and are looking for like-minded individuals to join our team.

For more information about everything Velocity Truck Centres, please visit us at velocitytruckcentres.ca

We are an equal opportunity employer.

Job Type: Full-time

Salary: From $65,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Service Advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Duncan, BC V9L 6A2 (required)

Work Location: In person