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SalaryBE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
Our Technical Service Team is expanding, and we are looking for a Service Advisor to join the team. This position will play a key role providing technical product support and service for our valued customers. This is an awesome opportunity for someone who has a passion for Power Equipment, possesses a strong technical aptitude, and is people & customer focused.
The salary range for this position is $50,000.00 - $65,000.00 dependent upon skills, experience and credentials.
Here is a summary of what you can expect in this dynamic, fast-paced position:
- As a BE Power "product expert", you will provide end user support for our customers when they require support, advice, or help navigating challenges with products.
- This support includes troubleshooting equipment to resolve technical challenges, providing general product information and knowledge as well as conduct end user training.
- You will be required to process warranty claims and inquiries professionally & efficiently.
- You will work closely with our service center network providing technical assistance and training.
- You can put your technical skills to use through the creation of service bulletins and training packages.
- Perform other related duties and responsibilities as assigned.
Requirements
Our ideal candidate will have the following experience:
- 3+ years' experience providing technical support, troubleshooting equipment and being a "go-to" product expert for customers and end users.
- A strong technical aptitude and someone who is mechanically inclined.
- Industry related experience in Power Equipment, agriculture, automotive, power tools, or manufacturing preferred.
- Knowledge and experience working with small engines or Power Equipment.
- Proficient with the Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)
Our ideal candidate is someone who is:
- Focused on providing world class customer service.
- Able to independently prioritize work while remaining organized and focused on meeting deadlines.
- Comfortable working in a fast-paced environment with the ability to adapt to changes in priorities on the fly.
- An awesome and engaging facilitator who isn't afraid to lead workshops, as well as teach & educate others.
- Resourceful and able to make quick and smart decisions with limited information.
- Confident, influential, direct and poised when communicating with or working through others.
All applicants must be legally able to work in Canada and communicate clearly using the English language. Please note that only applicants deemed qualified for this opportunity, will be contacted for an interview.
Benefits
We are so proud to be recognized for the third year running as one of Canada’s Best Managed Companies. This prestigious recognition is a testament to BE’s strong leadership and our commitment to creating an inclusive workplace to achieve our shared goals.
Why work at BE?
- Competitive salary and total compensation package commensurate with experience.
- Group medical & dental benefits, salary continuance program, life insurance.
- RRSP matching program.
- Employee Discount program.
- Employee and Family Assistance Program.
- Paid Volunteering Opportunities.
- Training and Development opportunities.
- Strong culture to promote from within.
- Modern, well-equipped environment with excellent staff facilities.
- Regular team building & social events - we like to have fun! Come enjoy everything from Friday Treats, Pizza & Food Truck lunches to our annual holiday party!
